Responsibilities include
Coordinating with our field teams on scheduling and site preparation.
Scheduling and deploying Installation engineers globally and coordinating assets across service.
Managing the products from shipment to assure timely warranty start, and customer satisfaction.
Drives installation escalations and involves collaborating with Field teams, Product Support Operating, Service Operations and Manufacturing Operations. Assures operational quality of systems.
Works directly with KLA regions and customers to validate new Installation or Upgrade performance and transfer tool responsibility.
Includes 15% travel.
Minimum Qualifications
Bachelor of Science
Experience servicing semiconductor capital equipment.
Knowledge and experience in Semiconductor (experience in a wafer Fab environment in integration, photolithography specifically steppers or Metrology Management is an advantage)
Good interpersonal/communication skills
Understanding of customer needs
Ability to work under pressure and stringent timelines
About KLA
We provide advanced inspection tools, metrology systems, process solutions, and computational analytics that make electronics possible, tackling complex challenges. From electron and photon optics to machine learning and data analytics, we seek perfection at the most fundamental level of matter in the universe. If you want to make electronics that push industries forward and make the world a better place, join us.
Use of AI Statement
At KLA, our interviews seek to understand your individual skills, problem-solving approach and authentic thinking. To ensure a fair and consistent evaluation, the use of AI, recording tools or other technologies to generate, suggest or provide responses during interviews—whether virtual or in person—is not permitted unless explicitly approved in advance as part of a reasonable accommodation or invited by the interviewer. Use of these tools may interfere with our ability to evaluate your individual qualifications and affect your candidacy. KLA is committed to advancing innovation through responsible AI, and we value candidates who share this mindset.
We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.
KLA is proud to be an equal opportunity employer.
