Influence sustaining PLC designs to include features that will optimize KLA’s service business: calibrations and diagnostics, Cost of Service (CoS), reliability, design tolerances, Intellectual Property (IP) protection.
Participate in beta and sustaining escalation efforts, analyze data from various sources, to provide a detailed action plan suitable for execution by Customer Service Engineer (CSE) and Technical Support Engineer (TSE)
Act as system expert between TSE and DE, and drive technical PoAs independently to facilitate PoAs and drive standardization action to improve product serviceability.
Leverage learning and knowledge across the Technical Support organization through training classes, scripts, coaching, documents and updating other knowledge capture tools
Contribute and write technical reports to communicate issues, analysis, and best-known methods
Work independently to assist field service team requests and define requirements for feature requests.
Perform hands-on work for integration of Beta systems or Beta subsystems, including performing serviceability validation.
Work with Learning and Knowledge Services (LKS) to determine the training requirements for new products and/or upgrades. Train the trainer and teach or co-teach initial courses. Audit service training courses to ensure their quality.
Preferred Qualifications
Hands on experience with EUV tools or semiconductor processing equipment. Reticle equipment experience highly preferred.
Consistent track record to work on sophisticated problems where analysis of situations or data requires an in-depth evaluation of various factors.
Results oriented and driven to excel.
Strong analytic and data analysis skills. Excellent oral and written communication skills.
Ability to work efficiently in multidisciplinary, multicultural teams and to take a leadership role when needed.
Background developing and delivering remote technical training applying virtual reality, augmented reality and video.
Minimum Qualifications
Doctorate (Academic) Degree and 0 years related work experience; Master's Level Degree and related work experience of 3 years; Bachelor's Level Degree and related work experience of 5 years
About KLA
We provide advanced inspection tools, metrology systems, process solutions, and computational analytics that make electronics possible, tackling complex challenges. From electron and photon optics to machine learning and data analytics, we seek perfection at the most fundamental level of matter in the universe. If you want to make electronics that push industries forward and make the world a better place, join us.
Use of AI Statement
At KLA, our interviews seek to understand your individual skills, problem-solving approach and authentic thinking. To ensure a fair and consistent evaluation, the use of AI, recording tools or other technologies to generate, suggest or provide responses during interviews—whether virtual or in person—is not permitted unless explicitly approved in advance as part of a reasonable accommodation or invited by the interviewer. Use of these tools may interfere with our ability to evaluate your individual qualifications and affect your candidacy. KLA is committed to advancing innovation through responsible AI, and we value candidates who share this mindset.
We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.
KLA is proud to be an equal opportunity employer.
