Key Responsibilities
Provide technical assistance, troubleshooting, and customer support for Frontline software products.
Deliver customer training and implementation support for new customers, product deployments, upgrades, and new feature introductions.
Support sales activities as needed, including technical discussions, customer presentations, and product feature demonstrations.
Collect, document, and communicate customer feedback to support product improvements and enhancement planning.
Participate in domestic and international travel to support customer engagements, implementations, training, and project activities.
Required Skills and Experience
Administration-level knowledge of Frontline software products, including InCAM Pro, InFlow, InSight, or Genesis
Industry experience PCB manufacturing processes and related engineering workflows are highly desirable.
Ability to work independently while collaborating effectively within a dynamic, cross-functional team environment.
Strong verbal and written communication skills, with the ability to explain technical subjects clearly to customers and internal teams. Fluency in English is required; additional languages are a plus.
Previous experience in customer support, software implementation, technical training, and technical project management.
Experience with high-level programming languages such as Perl or Python and Oracle database management is a plus.
25% travel both domestic and international travel
Minimum Qualifications
Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years
About KLA
We provide advanced inspection tools, metrology systems, process solutions, and computational analytics that make electronics possible, tackling complex challenges. From electron and photon optics to machine learning and data analytics, we seek perfection at the most fundamental level of matter in the universe. If you want to make electronics that push industries forward and make the world a better place, join us.
- Total Rewards
- Base Pay Range: $114,800.00 - $168,400.00 Annually
Primary Location: USA-CA-Milpitas-KLA
KLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.
Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.
Use of AI Statement
At KLA, our interviews seek to understand your individual skills, problem-solving approach and authentic thinking. To ensure a fair and consistent evaluation, the use of AI, recording tools or other technologies to generate, suggest or provide responses during interviews—whether virtual or in person—is not permitted unless explicitly approved in advance as part of a reasonable accommodation or invited by the interviewer. Use of these tools may interfere with our ability to evaluate your individual qualifications and affect your candidacy. KLA is committed to advancing innovation through responsible AI, and we value candidates who share this mindset.
Equal Opportunity Statement
KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at talent.acquisition@kla.com or at +1-408-352-2808 to request accommodation.
For additional information, view the US Know Your Rights poster on the U.S. Equal Employment Opportunity Commission website.
