Strives to achieve the Strategic Objectives defined by the company: this includes, but is not limited to - Cost of Install, Cost of Pre-warranty, Install Cycle time. On-Time Install, and OOBQ
Provides direction to employees according to established policies and management guidance.
Expense report review and approve, timecard review and approve, travel authorization, bonus approval, cultural training.
Schedule and hold PIE 1:1s, PIE performance reviews.
Ensure PIE training and certification.
Work with PIEs on career development.
Impose disciplinary action, PIPs, and terminations as necessary.
Recruiting, interviewing, and exit Interviews.
Administers company policies that directly affect subordinate employees
Manages cost through careful resource deployment, Install case management, and cross-charge management.
Manages escalations during Install activities.
Schedules and attends SAMs.
Identifies resources and drives POA development across functional groups.
Communicates status to all parties and upper management
Reviews Installation documentation including eQuality checklists, Install procedures, etc.
Attends meetings, prepares, and presents material that report to management on the state of the business.
Presents to Division and Exec Mgmt
Participates in Product Life Cycle team as a core member, representing Customer Ops for assigned product families.
Minimum Qualifications
BS degree with applicable experience.
8 + years Experience in supporting comparable capital equipment for the semiconductor industry is required.
2+ years as Product Install Manager in a global company preferable.
Written and oral communication is both clear and concise
Superior presentation skills.
Good interpersonal/communication skills in understanding customer needs.
About KLA
We provide advanced inspection tools, metrology systems, process solutions, and computational analytics that make electronics possible, tackling complex challenges. From electron and photon optics to machine learning and data analytics, we seek perfection at the most fundamental level of matter in the universe. If you want to make electronics that push industries forward and make the world a better place, join us.
Use of AI Statement
At KLA, our interviews seek to understand your individual skills, problem-solving approach and authentic thinking. To ensure a fair and consistent evaluation, the use of AI, recording tools or other technologies to generate, suggest or provide responses during interviews—whether virtual or in person—is not permitted unless explicitly approved in advance as part of a reasonable accommodation or invited by the interviewer. Use of these tools may interfere with our ability to evaluate your individual qualifications and affect your candidacy. KLA is committed to advancing innovation through responsible AI, and we value candidates who share this mindset.
We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.
KLA is proud to be an equal opportunity employer.
