Responsibilities include
Develop technical training on service, maintenance, installation, repair, and troubleshooting.
Deliver high-quality service training to field service engineers, technical support engineers, install engineers and external customers.
Participate in tool building, manufacturing, field support, upgrades, installs, and other technical activities to master the technical know-how on the assigned product. Maintain a high level of technical skills and stay up to date on new product changes and updates.
Independently conduct and lead the review meetings and discussions with subject matter experts to define milestones, deliverables, and training plans.
Lead the assigned training projects; conduct reviews with stakeholders; provide regular updates to the stakeholders and functional groups; assess risks and actions; assesses efforts, time and resource requirements; maintains action trackers and project documentation.
Review engineering documentation, procedures, and specifications. Capture technical information into training documents. Develop well-organized training content and videos most appropriate to the target audience and create appropriate certification plans.
Learn and use new software and tools to develop high-quality videos, remote training, web-based modules, augment reality models and simulations to deliver highly engaging learning experiences.
Fully maintain the assigned tools or equipment in the best possible conditions all the time. Performs regular health checks, preventive and corrective maintenance and upgrades.
Follow and apply standard training design and development best practices, formats and templates.
Review and validate service procedures on the tool. Assess the need to update documentation.
Monitors the errors, mistakes, changes requested. Provide corrective feedback to technical writers and drive implementation of the changes in the documentation quickly.
Able to support afternoon/evening shift training schedule.
Business travel requirement ~ 15% to 20%
Minimum Qualifications
An engineering degree in optical, mechanical, electrical or electronic engineering
Or minimum 3 years of in-depth technical experience on semiconductor inspection or metrology equipment.
Proven track record of supporting a range of install, service, tool building, manufacturing or technical support activities on semiconductor system
Prior experience in conducting or supporting technical training, formally or informally, or mentoring junior engineers will be a plus.
Ability to communicate comfortably with international audience in English.
About KLA
We provide advanced inspection tools, metrology systems, process solutions, and computational analytics that make electronics possible, tackling complex challenges. From electron and photon optics to machine learning and data analytics, we seek perfection at the most fundamental level of matter in the universe. If you want to make electronics that push industries forward and make the world a better place, join us.
Use of AI Statement
At KLA, our interviews seek to understand your individual skills, problem-solving approach and authentic thinking. To ensure a fair and consistent evaluation, the use of AI, recording tools or other technologies to generate, suggest or provide responses during interviews—whether virtual or in person—is not permitted unless explicitly approved in advance as part of a reasonable accommodation or invited by the interviewer. Use of these tools may interfere with our ability to evaluate your individual qualifications and affect your candidacy. KLA is committed to advancing innovation through responsible AI, and we value candidates who share this mindset.
We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.
KLA is proud to be an equal opportunity employer.
