Detailed responsibilities include
Develop and deliver technical training on service, maintenance, installation, repair, and troubleshooting.
Use the combination of product technical skills and training skills together to deliver high-quality service training to KLA field service engineers, technical support engineers, and install engineers and external customers.
Participate in tool building, manufacturing, field support, upgrades, installs, and other technical activities to master the technical know-how on the assigned product. Maintain and stay up to date on new product changes and updates.
Independently conduct and lead the review meetings and discussions with subject matter experts to define milestones, deliverables, and training plans.
Lead the assigned training projects; conduct reviews with stakeholders; provide regular updates to the stakeholders and functional groups; assess risks and actions; assesses efforts, time and resource requirements; maintains action trackers and project documentation.
Review engineering documentation, procedures, and specifications. Capture technical information into training documents. Develop well-organized training content and videos most appropriate to the target audience and create appropriate certification plans.
Learn and use new software and tools to develop high-quality videos, remote training, web-based modules, augment reality models and simulations to deliver highly engaging learning experiences.
Fully maintain the assigned tools or equipment in the best possible conditions all the time. Performs regular health checks, preventive and corrective maintenance and upgrades.
Follow and apply standard training design and development best practices, formats and templates.
Review and validate service procedures on the tool. Assess the need to update documentation. Monitors the errors, mistakes, changes requested. Provide corrective feedback to technical writers and drive implementation of the changes in the documentation quickly.
Travel/Shifts
This position may require > 25% international travel and conduct training classes in afternoon/evening shifts.
Minimum Qualifications
Qualifications
An engineering degree in optical, mechanical, or electrical engineering
Minimum 5-10 years of in-depth technical experience on KLA metrology equipment.
Preferred experience on OMD (or FAST) products on one or more platforms. Experience on other metrology equipment backed by in-depth manufacturing or service experience will be considered.
Proven track record of supporting a range of install, service, tool building, manufacturing or technical support activities on KLA tools.
Prior experience in conducting or supporting technical training, formally or informally, or mentoring junior engineers on KLA or other semiconductor tools will be a plus.
Skills/Abilities/Traits
Demonstrated strong documentation skills and ability to capture the technical knowledge and discussions on the paper to develop systematic training material.
Ability to decipher a range of technical sources like manufacturing or engineering documentation, procedures and specifications to develop highly organized training material.
Ability to track tasks, actions and provide regular updates.
Ability to make decisions independently with minimal or no support from direct or indirect managers. Shown independent judgment in developing methods, techniques, and evaluation criterion for obtaining results.
Demonstrated working successfully with subject matter experts from various functional groups and ability to develop relationships and communication across cultures and geographies.
Demonstrated record of working efficiently and effectively in a matrix environment with multiple direct and indirect managers. Proven ability to drive alignment among multiple stakeholders with conflicting requirements.
Proven record of handling complex problems demanding higher-order critical thinking skills including analysis and evaluation of alternatives, solutions and approaches.
Highly detailed oriented as well as the ability to assess the big picture.
Demonstrate a very high level of motivation and willingness to take initiatives of his own in his previous roles.
Strong written and verbal English language skills and ability to communicate comfortably with international audience.
About KLA
We provide advanced inspection tools, metrology systems, process solutions, and computational analytics that make electronics possible, tackling complex challenges. From electron and photon optics to machine learning and data analytics, we seek perfection at the most fundamental level of matter in the universe. If you want to make electronics that push industries forward and make the world a better place, join us.
Use of AI Statement
At KLA, our interviews seek to understand your individual skills, problem-solving approach and authentic thinking. To ensure a fair and consistent evaluation, the use of AI, recording tools or other technologies to generate, suggest or provide responses during interviews—whether virtual or in person—is not permitted unless explicitly approved in advance as part of a reasonable accommodation or invited by the interviewer. Use of these tools may interfere with our ability to evaluate your individual qualifications and affect your candidacy. KLA is committed to advancing innovation through responsible AI, and we value candidates who share this mindset.
We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.
KLA is proud to be an equal opportunity employer.
