Administer and maintain the aftermarket platform, ensuring system availability and data integrity.
Manage user provisioning, access permissions, periodic access reviews, and compliance with aftermarket access policies.
Resolve user tickets, troubleshoot issues, and coordinate with IT and vendors as required.
Partner with business stakeholders to clarify requirements, define governance rules, and implement approved changes.
Maintain VFI structure, metadata, mappings, and related system configurations.
Support onboarding, training, and user communications related to aftermarket usage and best practices.
Participate in aftermarket enhancement projects, including future initiatives such as customer-facing delivery capabilities.
Develop reports, metrics, and recommendations to improve platform adoption and operational efficiency.
Minimum Qualifications
Bachelor’s degree in information systems, Computer Science, Engineering or related field.
5+ years of experience administering internal parts and document portals.
Experience administering enterprise content, learning, or knowledge management systems.
Strong analytical, problem-solving, and customer support skills.
Ability to work with cross-functional stakeholders and manage system governance activities.
Familiarity with metadata, content delivery workflows, and system integrations is desirable.
Technical knowledge: Experience with CCMS platforms (such as Ixiasoft); Experience with SharePoint, Azure-based platforms, customer portals, or knowledge management systems; Familiarity with Snowflake, CRM, ServiceNow, and LMS integrations
About KLA
We provide advanced inspection tools, metrology systems, process solutions, and computational analytics that make electronics possible, tackling complex challenges. From electron and photon optics to machine learning and data analytics, we seek perfection at the most fundamental level of matter in the universe. If you want to make electronics that push industries forward and make the world a better place, join us.
Use of AI Statement
At KLA, our interviews seek to understand your individual skills, problem-solving approach and authentic thinking. To ensure a fair and consistent evaluation, the use of AI, recording tools or other technologies to generate, suggest or provide responses during interviews—whether virtual or in person—is not permitted unless explicitly approved in advance as part of a reasonable accommodation or invited by the interviewer. Use of these tools may interfere with our ability to evaluate your individual qualifications and affect your candidacy. KLA is committed to advancing innovation through responsible AI, and we value candidates who share this mindset.
We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.
KLA is proud to be an equal opportunity employer.
