Coordinates actions with customers to minimize down time.
Prepares fields service reports on customer support activity and provides documentation to other supporting functions on re-occurring problems.
Contributes to the capturing, re-use, collaboration, and improvement of knowledge using available systems.
Provides assistance to other Field Service and Installation Engineers in resolving problems.
Engages, communicates and works with the Product Support Organization on escalated technical matters.
Requirements
Ability to understand and logically solve problems in software, electronics, optics, mechanical, electro-mechanical and/or electro-optical systems to address onsite customer problems within a cleanroom environment.
Consistent record of engaging empathetically with customers, ensuring a positive experience, while fostering a collaborative environment to address their needs and concerns.
Experience working on electronic systems within semiconductor, medical devices, defense, aerospace, or aviation industry is a plus.
Proactive communication that facilitates seamless collaboration and addresses customer requirements effectively.
Outstanding interpersonal communication, analytical and problem-solving skills.
Experience working under pressure to meet deadlines.
Drive to be hands-on and passionate about learning new things.
Strong software management skills with Unix background is a plus.
Native Level or proficient in Japanese (JLPT N1) and English language is required.
Ability to read and understand procedures and technical documents in English, as well as be able to understand training conducted in English.
Minimum Qualifications
Technical college degree in engineering / electronics / physics / material science or 3+ years Semiconductor / Automotive / Medical equipment service support experience
Willing to travel : less than 20%
Language skill in English: ability to read and understand procedures/technical documents, able to understand training carried out in English
In Japanese : Native Level Japanese required
About KLA
We provide advanced inspection tools, metrology systems, process solutions, and computational analytics that make electronics possible, tackling complex challenges. From electron and photon optics to machine learning and data analytics, we seek perfection at the most fundamental level of matter in the universe. If you want to make electronics that push industries forward and make the world a better place, join us.
Use of AI Statement
At KLA, our interviews seek to understand your individual skills, problem-solving approach and authentic thinking. To ensure a fair and consistent evaluation, the use of AI, recording tools or other technologies to generate, suggest or provide responses during interviews—whether virtual or in person—is not permitted unless explicitly approved in advance as part of a reasonable accommodation or invited by the interviewer. Use of these tools may interfere with our ability to evaluate your individual qualifications and affect your candidacy. KLA is committed to advancing innovation through responsible AI, and we value candidates who share this mindset.
We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.
KLA is proud to be an equal opportunity employer.
