YOUR SUPPORT SYSTEM
You'll report to Mojtaba Hosseini https://www.linkedin.com/in/mojtaba-hosseini-7a6666/, VP of Engineering at Kit. Day to day, you'll work most closely with Kris Hamoud https://www.linkedin.com/in/kristopher-hamoud-17b34665/ and Ivan Mora Perez https://www.linkedin.com/in/ivan-mora-p%C3%A9rez-ab460b45/.
You'll also partner with product engineers across Kit, and with teams outside engineering who rely on infrastructure to get their work done. Once you're ramped up, you'll join a three-person on-call rotation, which works out to roughly one week in three.
WHAT YOU'LL DO
First Week: Get access to our AWS accounts, Kubernetes clusters, monitoring, and CI/CD pipelines. Read through our runbooks and architecture docs. Take part in Get To Know Yous (GTKYs) with Kris, Ivan, and the engineering teams you'll support.
First Month: Pick up day-to-day infrastructure support requests and start working through them with Kris and Ivan as backup. Ship your first improvement, such as a version upgrade or a fix to a gap in monitoring. Shadow on-call shifts. Write down what you learn along the way, especially the parts that only lived in someone's head or those that can be automated or improved.
First Six Months: Own core infrastructure areas end to end: databases, Kubernetes, version upgrades, and platform tooling. Take your full share of on-call, which you'll start by the end of your first quarter. Become the go-to person for day-to-day infrastructure questions. Find one recurring source of pages and make it go away. Ship a first paved path, such as a sandbox environment where AI agents or non-engineers can safely build and test changes.
First Year: You're the primary owner of a large part of Kit's core infrastructure, and you lead projects in it without needing direction. Uptime stays at 99.9% or better, page volume is down, and you've found real cost savings. Your paved paths are in regular use by engineers, non-engineers, and AI agents. You've built observability good enough for AI agents to handle some on-call load. You've documented your decisions so others can build on your work.
WHAT WILL S.E.T. YOU UP FOR SUCCESS
Skills
Running production infrastructure on AWS at scale, including managed relational databases, networking, and load balancing
Operating Kubernetes in production: upgrades, capacity planning, and troubleshooting
Managing infrastructure as code and maintaining CI/CD pipelines that engineers trust
Building monitoring and alerting that catches real problems early and doesn't page people for noise
Diagnosing complex, multi-service incidents calmly, then fixing the underlying cause
Cutting cloud costs through right-sizing and reserved capacity without hurting reliability
Writing clear runbooks, docs, and decision write-ups
Nice to have: experience with Cloudflare, ephemeral or sandbox environments, or email sending infrastructure
Experiences
Around 7 or more years in infrastructure, platform, DevOps, or SRE roles
Owning production infrastructure for a product where downtime costs customers money
Carrying a pager for systems you owned, and making that on-call rotation quieter over time
Leading a major upgrade or migration, such as a database or Kubernetes version upgrade, with little or no customer impact
Building self-service tooling or paved paths that other engineers actually adopted
Working on a small infrastructure team where you couldn't hand problems off to a specialist
Traits
You own what you run. You spot infrastructure debt and fix it without waiting to be asked, and you follow through until it's done.
You build quality into the work. Upgrades have rollback plans, maintenance windows are planned around customers, and "good enough" is a decision, not a default.
You leverage AI effectively. AI helps you increase quality and velocity where it matters most. You know when to delegate and when to dive in, while holding accountability.
You make work easier for everyone else. You'd rather build a tool or write a guide once than answer the same question ten times.
You teach what you know. You write things down so the next person, or the next AI agent, can build on your work.
You work in public. You share context and tradeoffs openly, including during incidents and when things go wrong.
You use AI thoughtfully. It's part of how you work, and you help others adopt it without creating new risks.
You remember who's on the other end. An outage means a creator's launch email doesn't go out, and that shapes how you prioritize.
WHAT WON'T SET YOU UP FOR SUCCESS
Wanting a well-defined backlog handed to you each week. Here, you'll find much of the work yourself and set priorities with Kris.
Preferring not to be on call. On-call is a core part of this role, shared across a team of three.
You are skeptical of AI’s capabilities, or conversely use AI without good judgement and accountability.
Wanting mostly greenfield architecture. A lot of this work is running, upgrading, and improving systems that already exist.
Needing layers of approval before acting.
WORKING HOURS AND LOCATION
We're 100% remote with team members across the globe. We work mostly on East Coast time—so if you're based on the West Coast of the United States, Europe, or Asia, you might have a few early mornings or late evenings. We do our best to keep things reasonable, but a little time zone juggling comes with the territory.
This role is part of a three-person on-call rotation, so during your on-call week you'll need to be able to respond to pages outside your usual working hours.
We believe PTO should always take priority over on-call. We schedule on-call around people's lives, not the other way around. On-call is a shared responsibility, but taking time off should never be a challenge
COMPENSATION + PERKS + BENEFITS
Kit has standardized salaries based on position, no matter where you live. For this role, we're hiring at our level 4 ($197,000). Level is determined based on experience and our interview process.
PERKS + BENEFITS INCLUDE
Profit Sharing https://www.linkedin.com/feed/update/urn:li:activity:7454911054947688448/
Kit equity
401k with a 5% match
We cover up to $2,280 per month toward medical premiums, with dental and vision premiums fully covered. We offer Health Insurance plans through Aetna
$2,000 equipment allowance for your first two years, $1,000 budget every following two years. Company-provided laptops are issued to every Kit team member and are not included in the equipment budget
Individual learning + development budget ($3,500/year)
Creator meetup budget ($50/month) to connect with creators over coffee, lunch, or other in-person meetups
Gender affirming benefits
Childcare benefit up to $3,000 annually through JOON
Twenty (20) days of paid time off during each year of employment
Paid paid vacation: An after-tax bonus of $1,000 for taking five consecutive days of vacation where you’re fully unplugged from work
Ten (10) paid holidays a year
Two weeks of paid sick time each year, including mental health + well being days
Twelve (12) weeks paid parental leave and flexible scheduling in your child’s first year
Up to six weeks of paid bereavement leave, medical leave, and disaster after six months of employment, two weeks of each paid leave in your first six months
Winter Break Closure: Kit closes for a week at the end of December, giving everyone a collective break to enjoy the holiday season. Essential support services remain available, with teams coordinating to ensure coverage during this period
Four-week, paid sabbatical after five years with the team
Fantastic in-person or virtual retreats with the team twice a year
HOW TO APPLY
We usually receive a large number of applications, and our goal is to follow up with you within two weeks. You’ll hear from us either way. Here’s what you can expect from the rest of our hiring process:
1. A phone screen with our recruiter (30 min)
2. Hiring manager interview (45 min)
3. Take-home assignment
4. Technical interview (60 min)
We’ll keep you informed through every step. To get started, complete this application, including a cover letter and answers to the questions on the next page. We read every single application, and your cover letter and responses help put your experience into context.
Kit is an equal opportunity employer
We value diversity in all of its forms. Research tells us that applicants who are female or non-binary, as well as applicants who are people of color, are less likely to apply for roles they do not feel 100% qualified for. If you think you meet more than 50% of our requirements but fewer than 100% of them, please apply.
We’re imperfect communicators, so think of our job postings as the starting point for discussion rather than proof that you shouldn’t apply.
Kit does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
