In this blended application development and production support role, you will help monitor live services, investigate and resolve issues, and deliver technical fixes and improvements with guidance from experienced team members.
What you will do
Monitor and support business-critical applications and services, including participation in scheduled on-call and weekend support rotations
Investigate production incidents, service requests, and application issues using logs, SQL queries, monitoring tools, and other available technical resources
Troubleshoot issues through resolution when possible and escalate complex problems with clear documentation of impact, findings, and actions already taken
Interact directly with client and third-party vendor stakeholders to gather information, communicate issue status and impact, coordinate troubleshooting, and support timely resolution
Coordinate with internal teams, clients, and third-party vendors to support application integrations, transaction processing, and the reliable exchange of information between systems
Develop, test, and implement lower-complexity application fixes, enhancements, scripts, configurations, and support automation with guidance from senior team members
Validate application behavior, transaction results, data accuracy, and technical changes against documented requirements and expected outcomes
Assist with application releases by completing deployment validation, post-release monitoring, and documentation
Follow established development, testing, change-management, security, and production-support processes
Create and maintain technical documentation, troubleshooting guides, support procedures, and knowledge articles
Take ownership of assigned production support and development work, including proactive monitoring and timely follow-through on issues and commitments
Manage competing priorities effectively to meet support response expectations and planned development commitments
Depending on the business need, you may configure or tune software, develop automation that connects application components, create custom application code, and support the ongoing maintenance and optimization of client solutions.
What you will need
Location - Conway, AR
Bachelor’s degree or equivalent experience
Foundational SQL skills and understanding of relational databases
Basic knowledge of web applications, web services, or API development
Basic programming knowledge in Java or a comparable object-oriented language
Ability to interpret application logs and apply structured troubleshooting techniques
Strong attention to detail when monitoring services, investigating issues, testing changes, and documenting results
Strong written and verbal communication skills, with the ability to interact professionally with client, vendor, and internal technical stakeholders
Ability to balance production-support priorities with planned development work
Proficiency with Microsoft Office applications and collaboration tools
Willingness to participate in scheduled on-call and weekend support rotations after completing appropriate training
What will set you apart
Understanding of relational database design and data relationships
Exposure to technologies such as Java, Linux or Unix, scripting, XML, JSON, application servers, encryption, or secure file-transfer protocols
General understanding of software development, application support, and information technology practices
Experience with or knowledge of REST APIs, web services, or SOAP integrations
Knowledge of NoSQL database concepts
Our culture
We are a fast-paced, client-facing team that values ownership, collaboration, integrity, and progress. We empower associates to deliver excellent work while supporting their growth and a healthy work-life balance.
Primary Location City/State
Conway, Arkansas
Additional Locations (if applicable)
Acxiom is an equal opportunity employer, including disability and protected veteran status (EOE/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status.
Attention California Applicants: Please see our CCPA/CPRA Privacy Act notice here.
Attention Colorado, California, Connecticut, Massachusetts, Maryland, Nevada, New Jersey, New York City, Ohio, Rhode Island, Virginia, and Washington Applicants: This position is not located in the aforementioned locations but applications for remote work may be considered. For information about this role under state or local equal pay or pay transparency laws, please contact compensation@acxiom.com.
