About the Job
As a Shift Lead, you'll be the driving force behind our team, leading shifts with energy and passion to meet KFC's high standards. You'll take charge, resolving customer concerns and ensuring every guest leaves satisfied. Your leadership will inspire others as you coach and guide your team to success. Partnering with the management team, you'll play a key role in business initiatives, helping to shape the future of our restaurant. This role is perfect for someone who thrives in a fast-paced environment and is ready to take ownership and drive results.
The Day-to-Day
Ensure consistent customer satisfaction by executing KFC Connect Success Routine and prioritizing customer needs.
Oversee Team Members' completion of shift tasks and maintain clean, neat appearances.
Ensure food safety, quality, and accuracy of orders.
Resolve customer complaints quickly, maintaining positive customer relations.
Provide regular feedback to the RGM on Team Member performance.
Offer ongoing constructive and positive feedback to Team Members.
Actively participate in training Team Members.
Handle conflicts constructively and work with the RGM to achieve resolution.
Assist the RGM in screening Team Member candidates.
Assist with Profit & Loss management by following cash control and security procedures, maintaining inventory and managing labor.
Oversee proper product preparation, rotation, portioning, cooking and holding times.
Show the full description
Assist the RGM with facility maintenance and ensure health and safety standards are always followed.
Is this you?
1 year of restaurant/retail experience, with 3 months shift lead experience preferred
Adheres to cash, security, inventory and labor policies
Must be at least 18 years of age
Accessibility to dependable and reliable transportation
Excellent communication skills, management/leadership and organizational skills.
Physical dexterity required (the ability to move up to 50 lbs. from one area to another).
Attendance and Punctuality a must
Operating of cash register as needed and making change for other cashiers.
Basic Math skills
Maintains customer satisfaction and adheres to health and safety standards
Promotes and champions KFC's culture and values
Provides constructive feedback to Team Members
Executes shift duties accurately and efficiently
Promotes equity, inclusion and belonging
Ensures teammates and customers enjoy a positive experience
Work-Hard, Play-Hard
Competitive Pay
Free meal each shift
Bonus Eligible
Tuition reimbursement and scholarship opportunities
Flexible schedules- day, night and evening shifts
Vacation pay and additional Paid Time Off
KFC Foundation Programs including FREE college tuition at WGU, $1 per $1 Savings Match Program, Hardship Assistance Program plus more!
