Provide advanced post-sales technical support for Keysight’s high-power products, primarily power supplies and electronic loads.
Investigate complex customer escalations by troubleshooting instruments, reproducing reported issues, identifying causes, and coordinating a path to resolution.
Work directly with customers and provide technical guidance to field service engineers, remote engineers, and other support teams.
Help service centers resolve difficult calibration, repair, and product support issues.
Partner with product development, quality, manufacturing, and other teams to resolve issues and improve product reliability and supportability.
Develop support plans, repair strategies, and technical processes that prepare teams to support new products.
Create technical procedures, support documentation, and training for service and support teams.
Provide product and measurement expertise for technical customer inquiries, including pre-sales opportunities when needed.
Qualifications
Required Qualifications
Bachelor’s degree in Electrical Engineering, Electronics Engineering, or a related field, or an equivalent combination of education and relevant experience.
Typically, 4–5 years of relevant experience in technical support, applications engineering, product engineering, or a related electronics role, with the ability to work independently on complex technical issues.
In-depth knowledge of electronic instruments, power supplies, electronic loads, or related electrical measurement technologies.
Experience troubleshooting technical issues, identifying root causes, and guiding customers or internal teams toward resolution.
Working knowledge of at least one programming or automation language or tool, sufficient to read customer code and help reproduce a reported issue. Software engineering expertise is not required.
Strong communication and problem-solving skills, with the ability to explain technical findings to customers and collaborate with engineering, service, and other teams.
Ability to work onsite in Budd Lake, New Jersey, to investigate issues using the instruments firsthand.
Preferred Qualifications
Experience with high-power supplies, electronic loads, or Keysight products.
Experience in the test and measurement or semiconductor industry.
Experience using Python, C, C++, C#, LabVIEW, Visual Studio, or similar tools to troubleshoot instrument or customer application issues.
Experience supporting service centers with calibration or repair issues or preparing support plans and technical procedures for new products.
Experience providing technical input for pre-sales customer inquiries or training field and remote support teams.
ITAR Statement
This position requires access to certain goods, software, technology, or technical data subject to U.S. export control laws and regulations. Under these laws and regulations, U.S. persons (which includes U.S. citizens, U.S. nationals, lawful permanent residents, refugees, and asylees) working for Keysight can access export-controlled items without authorization from the U.S. government. For any individual who is not a U.S. person, Keysight may need authorization from the U.S. Department of State, U.S. Department of Commerce, or other appropriate federal agency before the individual can access export-controlled items
Employment in this position for non-U.S. persons is contingent on Keysight’s ability to obtain any required government authorizations.
We are unable to support visa sponsorship for this position.
Careers Privacy Statement
Keysight is an Equal Opportunity Employer
Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
Pay Transparency
The level of role will be based on applicable experience, education, and skills. Most offers will be between the minimum and the midpoint of the Salary Range listed below.
New Jersey Pay Range: Minimum $124,420 – Maximum $207,970
Note: For other locations, pay ranges will vary by region
US Employees may be eligible for the following benefits
Medical, dental and vision
Health Savings Account
Health Care and Dependent Care Flexible Spending Accounts
Life, Accident, Disability insurance
Business Travel Accident and Business Travel Health
401(k) Plan
Flexible Time Off, Paid Holidays
Paid Family Leave
Discounts, Perks
Tuition Reimbursement
Adoption Assistance
Incentive Programs
ESPP (Employee Stock Purchase Plan)
Provide advanced post-sales technical support for Keysight’s high-power products, primarily power supplies and electronic loads.
Investigate complex customer escalations by troubleshooting instruments, reproducing reported issues, identifying causes, and coordinating a path to resolution.
Work directly with customers and provide technical guidance to field service engineers, remote engineers, and other support teams.
Help service centers resolve difficult calibration, repair, and product support issues.
Partner with product development, quality, manufacturing, and other teams to resolve issues and improve product reliability and supportability.
Develop support plans, repair strategies, and technical processes that prepare teams to support new products.
Create technical procedures, support documentation, and training for service and support teams.
Provide product and measurement expertise for technical customer inquiries, including pre-sales opportunities when needed.
Required Qualifications
Bachelor’s degree in Electrical Engineering, Electronics Engineering, or a related field, or an equivalent combination of education and relevant experience.
Typically, 4–5 years of relevant experience in technical support, applications engineering, product engineering, or a related electronics role, with the ability to work independently on complex technical issues.
In-depth knowledge of electronic instruments, power supplies, electronic loads, or related electrical measurement technologies.
Experience troubleshooting technical issues, identifying root causes, and guiding customers or internal teams toward resolution.
Working knowledge of at least one programming or automation language or tool, sufficient to read customer code and help reproduce a reported issue. Software engineering expertise is not required.
Strong communication and problem-solving skills, with the ability to explain technical findings to customers and collaborate with engineering, service, and other teams.
Ability to work onsite in Budd Lake, New Jersey, to investigate issues using the instruments firsthand.
Preferred Qualifications
Experience with high-power supplies, electronic loads, or Keysight products.
Experience in the test and measurement or semiconductor industry.
Experience using Python, C, C++, C#, LabVIEW, Visual Studio, or similar tools to troubleshoot instrument or customer application issues.
Experience supporting service centers with calibration or repair issues or preparing support plans and technical procedures for new products.
Experience providing technical input for pre-sales customer inquiries or training field and remote support teams.
ITAR Statement
This position requires access to certain goods, software, technology, or technical data subject to U.S. export control laws and regulations. Under these laws and regulations, U.S. persons (which includes U.S. citizens, U.S. nationals, lawful permanent residents, refugees, and asylees) working for Keysight can access export-controlled items without authorization from the U.S. government. For any individual who is not a U.S. person, Keysight may need authorization from the U.S. Department of State, U.S. Department of Commerce, or other appropriate federal agency before the individual can access export-controlled items
Employment in this position for non-U.S. persons is contingent on Keysight’s ability to obtain any required government authorizations.
We are unable to support visa sponsorship for this position.
Careers Privacy Statement
Keysight is an Equal Opportunity Employer
Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
Pay Transparency
The level of role will be based on applicable experience, education, and skills. Most offers will be between the minimum and the midpoint of the Salary Range listed below.
New Jersey Pay Range: Minimum $124,420 – Maximum $207,970
Note: For other locations, pay ranges will vary by region
US Employees may be eligible for the following benefits
Medical, dental and vision
Health Savings Account
Health Care and Dependent Care Flexible Spending Accounts
Life, Accident, Disability insurance
Business Travel Accident and Business Travel Health
401(k) Plan
Flexible Time Off, Paid Holidays
Paid Family Leave
Discounts, Perks
Tuition Reimbursement
Adoption Assistance
Incentive Programs
ESPP (Employee Stock Purchase Plan)
