Key Responsibilities
Strategic Account Leadership
Own and grow an assigned portfolio of high-value enterprise and A&D accounts throughout the Canadian region.
Develop multi-year Lifecycle Services strategies tied to customer technology roadmaps and test modernization initiatives.
Serve as the trusted advisor on test asset strategy, uptime optimization, calibration programs, and operational risk reduction.
Lead executive-level service reviews, QBRs, and long-term service planning discussions.
Sales Growth & Business Development
Drive YoY growth across all Keysight service offerings, consistently delivering against quota and profitability targets.
Identify whitespace within accounts and introduce advanced solutions including KeysightCare, Repair & Calibration Services, Asset Optimization, Test Ops, Managed Services, and Test Automation software services.
Build multi-year contracts leveraging Keysight’s regional service centers and onsite managed service capabilities.
Negotiate commercial terms, pricing, and service deliverables at expert level.
Customer Relationship Management
Own C‑suite, VP-level, and Director-level service relationships to ensure customer satisfaction and long-term retention.
Engage deeply with engineering, metrology, operations, production, and program teams to understand mission requirements.
Serve as escalation point for critical service events, outage mitigation, or urgent operational support.
Cross-Functional Leadership
Partner with Field Sales, Services Delivery, Service Centers, Technical Support, and Solutions Consulting to execute customer strategy.
Collaborate with Legal, Finance, and Operations to structure complex service agreements.
Lead internal teams during RFPs, contract renewals, and technical solution development.
Qualifications
Required
8–12+ years in technical account management, services sales, or lifecycle services roles (preferably in test & measurement, A&D, semiconductor, telecom, or electronics industries).
Deep understanding of electronic test equipment, calibration and repair processes, and asset lifecycle management.
Proven ability to manage complex enterprise customers and close multi-year service agreements.
Strong business acumen in negotiation, commercial structuring, and value-based selling.
Ability to confidently lead customer executive reviews, service strategy sessions, and program readiness meetings.
Preferred
Experience working with enterprise customers in the Northeast corridor—Aerospace & Defense, semiconductor fabs, network equipment providers, or R&D labs.
Understanding of government contracting (DoD, FFRDC, prime/sub relationships) and ITAR/DFARS considerations.
Familiarity with KeysightCare, TestOps, NPI support structures, and lab modernization programs.
Bachelor's degree in Engineering, Business, or related field; MBA or technical graduate degree is a plus.
Core Competencies
Strategic account planning and executive communication
Expert-level negotiation and commercial strategy
Technical credibility across test engineering and service operations
Relationship building at all levels
Problem-solving and escalation management
Resource coordination across cross-functional teams
Long-cycle and complex-deal sales execution
Success Indicators
Annual growth of service contract value and penetration rate
High customer satisfaction and strong renewal performance
Increased multi-year service agreements and expanded KeysightCare adoption
Strong alignment with Sales and Delivery teams to improve customer outcomes
Development of long-term, strategic service roadmaps with top regional accounts
Pay Range
CAD $160,250.00 - CAD $267,080.00 Year
Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***
Keysight’s Global Services organization is seeking an Advanced-Level Services Account Manager to drive strategic growth, expand multi-year service contracts, and deepen account penetration across enterprise, semiconductor, aerospace & defense, and communications customers in the Canadian region.
This senior individual contributor will own large, complex service portfolios—Calibration, Repair, Asset Management, Uptime Services, Managed Services, and Digital/Software Support—acting as the primary business leader for post‑sales lifecycle value.
You will be responsible for developing account strategy, shaping long-term customer roadmaps, and aligning Keysight’s advanced service capabilities with customer operational, engineering, and mission‑critical requirements.
Key Responsibilities
Strategic Account Leadership
Own and grow an assigned portfolio of high-value enterprise and A&D accounts throughout the Canadian region.
Develop multi-year Lifecycle Services strategies tied to customer technology roadmaps and test modernization initiatives.
Serve as the trusted advisor on test asset strategy, uptime optimization, calibration programs, and operational risk reduction.
Lead executive-level service reviews, QBRs, and long-term service planning discussions.
Sales Growth & Business Development
Drive YoY growth across all Keysight service offerings, consistently delivering against quota and profitability targets.
Identify whitespace within accounts and introduce advanced solutions including KeysightCare, Repair & Calibration Services, Asset Optimization, Test Ops, Managed Services, and Test Automation software services.
Build multi-year contracts leveraging Keysight’s regional service centers and onsite managed service capabilities.
Negotiate commercial terms, pricing, and service deliverables at expert level.
Customer Relationship Management
Own C‑suite, VP-level, and Director-level service relationships to ensure customer satisfaction and long-term retention.
Engage deeply with engineering, metrology, operations, production, and program teams to understand mission requirements.
Serve as escalation point for critical service events, outage mitigation, or urgent operational support.
Cross-Functional Leadership
Partner with Field Sales, Services Delivery, Service Centers, Technical Support, and Solutions Consulting to execute customer strategy.
Collaborate with Legal, Finance, and Operations to structure complex service agreements.
Lead internal teams during RFPs, contract renewals, and technical solution development.
Required
8–12+ years in technical account management, services sales, or lifecycle services roles (preferably in test & measurement, A&D, semiconductor, telecom, or electronics industries).
Deep understanding of electronic test equipment, calibration and repair processes, and asset lifecycle management.
Proven ability to manage complex enterprise customers and close multi-year service agreements.
Strong business acumen in negotiation, commercial structuring, and value-based selling.
Ability to confidently lead customer executive reviews, service strategy sessions, and program readiness meetings.
Preferred
Experience working with enterprise customers in the Northeast corridor—Aerospace & Defense, semiconductor fabs, network equipment providers, or R&D labs.
Understanding of government contracting (DoD, FFRDC, prime/sub relationships) and ITAR/DFARS considerations.
Familiarity with KeysightCare, TestOps, NPI support structures, and lab modernization programs.
Bachelor's degree in Engineering, Business, or related field; MBA or technical graduate degree is a plus.
Core Competencies
Strategic account planning and executive communication
Expert-level negotiation and commercial strategy
Technical credibility across test engineering and service operations
Relationship building at all levels
Problem-solving and escalation management
Resource coordination across cross-functional teams
Long-cycle and complex-deal sales execution
Success Indicators
Annual growth of service contract value and penetration rate
High customer satisfaction and strong renewal performance
Increased multi-year service agreements and expanded KeysightCare adoption
Strong alignment with Sales and Delivery teams to improve customer outcomes
Development of long-term, strategic service roadmaps with top regional accounts
Pay Range
CAD $160,250.00 - CAD $267,080.00 Year
Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***
