This is an excellent opportunity for an engineer who enjoys working directly with customers, thrives on solving real-world technical problems, and wants to build expertise in cutting-edge navigation and RF technologies. Beyond customer support, you'll have opportunities to develop technical training, create application content, participate in user conferences, and grow your career within Keysight Technologies.
Responsibilities
Serve as the primary technical resource for customers after product deployment, providing timely support via phone, remote sessions, and onsite visits.
Diagnose, replicate, troubleshoot, and resolve hardware, software, and system configuration issues involving GPS/GNSS and RF test solutions.
Guide customers through system setup, test configuration, and best practices to ensure the successful deployment and operation of Keysight's GPS/GNSS test solutions.
Support installation, system integration, upgrades, and onsite technical assistance for mission-critical customer environments.
Collaborate with hardware and software engineering teams to troubleshoot complex technical issues, communicate product defects, and recommend product enhancements based on customer feedback.
Act as the voice of the customer by identifying trends, documenting recurring issues, and providing technical insights that influence product quality, usability, and future development.
Create customer-focused technical content, including application notes, knowledge articles, training materials, and instructional videos that improve the customer experience and reduce support requests.
Deliver technical presentations, demonstrations, and hands-on training during customer visits, user conferences, and other technical events.
Document and manage customer support cases using Salesforce and other support tools, maintaining accurate records of issues, resolutions, and customer communications.
Build strong customer relationships through technical expertise, professionalism, and a commitment to delivering exceptional customer experience.
Travel up to 25% domestically, with occasional international travel for training or business needs.
Qualifications
Bachelor's degree in Electrical Engineering, Mechanical Engineering, Physics, or another related engineering discipline.
Typically 2+ years of hands-on engineering experience, including internships or relevant industry experience.
Hands-on experience with RF test and measurement equipment, including
Spectrum analyzers
Signal generators
Power meters
Strong RF troubleshooting, analytical, and problem-solving skills.
Experience troubleshooting hardware, software, and system configuration issues.
Ability to communicate complex technical concepts clearly to customers and internal engineering teams.
Strong interpersonal skills with a customer-focused mindset and a collaborative approach to problem solving.
Willingness to travel up to 25% domestically, with occasional international travel.
U.S. citizenship required due to federal customer requirements.
Ability to obtain and maintain a U.S. security clearance.
Ability to lift, carry, and move materials and equipment weighing up to 50 pounds, with or without reasonable accommodation. Equipment weighing more than 50 pounds is moved using team assistance or appropriate material-handling equipment.
Ability to work onsite in Pleasant Grove, Utah is preferred. Candidates with significant GPS/GNSS or PNT experience who are located near key customer regions may also be considered for a remote work arrangement.
Preferred
Experience with GPS/GNSS, positioning, navigation, or timing (PNT) technologies.
Experience supporting customers in technical, applications engineering, field engineering, or customer support role.
Familiarity with defense, aerospace, government, or other regulated industries.
Experience with Windows-based software installation, configuration, and troubleshooting.
Basic scripting experience using Python or similar languages.
Experience with MATLAB, LabVIEW, or other engineering software tools.
Experience using Salesforce or similar CRM/support case management systems.
Experience creating technical documentation, application notes, training materials, or delivering technical presentations
Visa Sponsorship is unavailable for this position.
Careers Privacy Statement
Keysight is an Equal Opportunity Employer.
Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
Pay Transparency
The level of role will be based on applicable experience, education, and skills. Most offers will be between the minimum and the midpoint of the Salary Range listed below.
Massachusetts pay range: Min $88,340 - Max $147,230
Note: For other locations, pay ranges will vary by region.
US Employees may be eligible for the following benefits
Medical, dental and vision
Health Savings Account
Health Care and Dependent Care Flexible Spending Accounts
Life, Accident, Disability insurance
Business Travel Accident and Business Travel Health
401(k) Plan
Flexible Time Off, Paid Holidays
Paid Family Leave
Discounts, Perks
Tuition Reimbursement
Adoption Assistance
ESPP (Employee Stock Purchase Plan)
Serve as the primary technical resource for customers after product deployment, providing timely support via phone, remote sessions, and onsite visits.
Diagnose, replicate, troubleshoot, and resolve hardware, software, and system configuration issues involving GPS/GNSS and RF test solutions.
Guide customers through system setup, test configuration, and best practices to ensure the successful deployment and operation of Keysight's GPS/GNSS test solutions.
Support installation, system integration, upgrades, and onsite technical assistance for mission-critical customer environments.
Collaborate with hardware and software engineering teams to troubleshoot complex technical issues, communicate product defects, and recommend product enhancements based on customer feedback.
Act as the voice of the customer by identifying trends, documenting recurring issues, and providing technical insights that influence product quality, usability, and future development.
Create customer-focused technical content, including application notes, knowledge articles, training materials, and instructional videos that improve the customer experience and reduce support requests.
Deliver technical presentations, demonstrations, and hands-on training during customer visits, user conferences, and other technical events.
Document and manage customer support cases using Salesforce and other support tools, maintaining accurate records of issues, resolutions, and customer communications.
Build strong customer relationships through technical expertise, professionalism, and a commitment to delivering exceptional customer experience.
Travel up to 25% domestically, with occasional international travel for training or business needs.
Bachelor's degree in Electrical Engineering, Mechanical Engineering, Physics, or another related engineering discipline.
Typically 2+ years of hands-on engineering experience, including internships or relevant industry experience.
Hands-on experience with RF test and measurement equipment, including
Spectrum analyzers
Signal generators
Power meters
Strong RF troubleshooting, analytical, and problem-solving skills.
Experience troubleshooting hardware, software, and system configuration issues.
Ability to communicate complex technical concepts clearly to customers and internal engineering teams.
Strong interpersonal skills with a customer-focused mindset and a collaborative approach to problem solving.
Willingness to travel up to 25% domestically, with occasional international travel.
U.S. citizenship required due to federal customer requirements.
Ability to obtain and maintain a U.S. security clearance.
Ability to lift, carry, and move materials and equipment weighing up to 50 pounds, with or without reasonable accommodation. Equipment weighing more than 50 pounds is moved using team assistance or appropriate material-handling equipment.
Ability to work onsite in Pleasant Grove, Utah is preferred. Candidates with significant GPS/GNSS or PNT experience who are located near key customer regions may also be considered for a remote work arrangement.
Preferred
Experience with GPS/GNSS, positioning, navigation, or timing (PNT) technologies.
Experience supporting customers in technical, applications engineering, field engineering, or customer support role.
Familiarity with defense, aerospace, government, or other regulated industries.
Experience with Windows-based software installation, configuration, and troubleshooting.
Basic scripting experience using Python or similar languages.
Experience with MATLAB, LabVIEW, or other engineering software tools.
Experience using Salesforce or similar CRM/support case management systems.
Experience creating technical documentation, application notes, training materials, or delivering technical presentations
Visa Sponsorship is unavailable for this position.
Careers Privacy Statement
Keysight is an Equal Opportunity Employer.
Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
Pay Transparency
The level of role will be based on applicable experience, education, and skills. Most offers will be between the minimum and the midpoint of the Salary Range listed below.
Massachusetts pay range: Min $88,340 - Max $147,230
Note: For other locations, pay ranges will vary by region.
US Employees may be eligible for the following benefits
Medical, dental and vision
Health Savings Account
Health Care and Dependent Care Flexible Spending Accounts
Life, Accident, Disability insurance
Business Travel Accident and Business Travel Health
401(k) Plan
Flexible Time Off, Paid Holidays
Paid Family Leave
Discounts, Perks
Tuition Reimbursement
Adoption Assistance
ESPP (Employee Stock Purchase Plan)
