About the Team
Be part of a highly specialized team of about 10 technical and application support engineers located mainly in Bucharest. This team has different profiles with expertise varying from L1->7, in areas such as hardware, OS, Linux, routing & switching, virtualization, data network / telco testing and monitoring.
Responsibilities
Being an ‘constant customer advocate’ and providing advance level post-sales support to Keysight customers located primarily in EMEA
Assists customers debug their automotive Ethernet devices, such as switches, bridges and endpoints, with a focus on Layer 2-3 behavior (switching, VLANs, L2 QoS and TSN features).
Assists customers with operations, programming and configuration of Keysight hardware and software (including hardware and software upgrades, product installations and licensing issues)
Coordinate across multiple fast-paced departments, including Sales, R&D and Quality Assurance to configure, debug and/or deploy Ixia/Keysight’s proprietary automotive Ethernet test equipment and solutions, including IxANVL and AVNU test suites.
Comfortable working in customer labs and live test setups, analyzing Layer 2-3 behavior of the TCP/IP stack, including packet captures, packet errors, QoS prioritization, traffic shaping and scheduling, and time synchronization.
Validates Layer 2 switching and QoS behavior of customer devices (VLAN, STP/RSTP, link aggregation, priority mapping, queuing and scheduling) against IEEE 802.1 standards.
Supports customers running Time-Sensitive Networking tests, such as gPTP time synchronization (802.1AS), credit-based shaping (802.1Qav), scheduled traffic (802.1Qbv), frame preemption and per-stream filtering and policing (802.1Qci).
Supports AVNU Alliance automotive Ethernet conformance and interoperability testing, and keeps up with updates to the test specifications.
Triaging customer reported product failures and taking actions to resolve issues by investigating, analyzing and testing customer issues both live or in a lab environment with Ixia/Keysight hardware and software.
Execute System/Sanity Tests on R&D builds to discover bugs a in new features prior to release deployment.
Proactively eliciting feedback from Keysight customer base regarding product functionality and quality and communicating with Product Management and Development teams for integration in the form of actionable deliverables.
Write detailed technical white papers and knowledge-based articles.
Remaining steps ahead of cutting edge automotive networking and TSN technologies and new Ixia/Keysight product offerings.
Always striving to achieve customer satisfaction and Support metric goals
Qualifications
BS in Computer/Electrical Engineering or equivalent with focus on Internet/Networking domain; industry recognized certifications are desirable.
TCP/IP networking background a requirement.
Minimum 2-3 years’ experience with OSI Layers 2-3 protocols and technologies, including Ethernet switching, VLANs and L2 QoS.
Experience configuring and troubleshooting Ethernet switches and bridges, and analyzing traffic with packet capture tools (e.g., Wireshark).
Knowledge of Time-Sensitive Networking (TSN) concepts and IEEE 802.1 standards is a plus.
Excellent English communication skills (written and verbal) and ability to work collaboratively
Some travel as needed for training and business meetings
Nice to have Qualifications
Hands-on experience with automotive Ethernet (e.g., 100BASE-T1, 1000BASE-T1) and in-vehicle network architectures.
Network certification (CCNA, CCNP or equivalent)
Experience with IxANVL or other protocol conformance and interoperability test tools.
Familiarity with AVNU Alliance automotive Ethernet test specifications.
Scripting experience (e.g., Python) for test automation.
Basic knowledge of clustering and containers
Basic knowledge of routing protocols (OSPF,BGP,ISIS,MPLS)
Unix/Linux experience
Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***
Being an ‘constant customer advocate’ and providing advance level post-sales support to Keysight customers located primarily in EMEA
Assists customers debug their automotive Ethernet devices, such as switches, bridges and endpoints, with a focus on Layer 2-3 behavior (switching, VLANs, L2 QoS and TSN features).
Assists customers with operations, programming and configuration of Keysight hardware and software (including hardware and software upgrades, product installations and licensing issues)
Coordinate across multiple fast-paced departments, including Sales, R&D and Quality Assurance to configure, debug and/or deploy Ixia/Keysight’s proprietary automotive Ethernet test equipment and solutions, including IxANVL and AVNU test suites.
Comfortable working in customer labs and live test setups, analyzing Layer 2-3 behavior of the TCP/IP stack, including packet captures, packet errors, QoS prioritization, traffic shaping and scheduling, and time synchronization.
Validates Layer 2 switching and QoS behavior of customer devices (VLAN, STP/RSTP, link aggregation, priority mapping, queuing and scheduling) against IEEE 802.1 standards.
Supports customers running Time-Sensitive Networking tests, such as gPTP time synchronization (802.1AS), credit-based shaping (802.1Qav), scheduled traffic (802.1Qbv), frame preemption and per-stream filtering and policing (802.1Qci).
Supports AVNU Alliance automotive Ethernet conformance and interoperability testing, and keeps up with updates to the test specifications.
Triaging customer reported product failures and taking actions to resolve issues by investigating, analyzing and testing customer issues both live or in a lab environment with Ixia/Keysight hardware and software.
Execute System/Sanity Tests on R&D builds to discover bugs a in new features prior to release deployment.
Proactively eliciting feedback from Keysight customer base regarding product functionality and quality and communicating with Product Management and Development teams for integration in the form of actionable deliverables.
Write detailed technical white papers and knowledge-based articles.
Remaining steps ahead of cutting edge automotive networking and TSN technologies and new Ixia/Keysight product offerings.
Always striving to achieve customer satisfaction and Support metric goals
BS in Computer/Electrical Engineering or equivalent with focus on Internet/Networking domain; industry recognized certifications are desirable.
TCP/IP networking background a requirement.
Minimum 2-3 years’ experience with OSI Layers 2-3 protocols and technologies, including Ethernet switching, VLANs and L2 QoS.
Experience configuring and troubleshooting Ethernet switches and bridges, and analyzing traffic with packet capture tools (e.g., Wireshark).
Knowledge of Time-Sensitive Networking (TSN) concepts and IEEE 802.1 standards is a plus.
Excellent English communication skills (written and verbal) and ability to work collaboratively
Some travel as needed for training and business meetings
Nice to have Qualifications
Hands-on experience with automotive Ethernet (e.g., 100BASE-T1, 1000BASE-T1) and in-vehicle network architectures.
Network certification (CCNA, CCNP or equivalent)
Experience with IxANVL or other protocol conformance and interoperability test tools.
Familiarity with AVNU Alliance automotive Ethernet test specifications.
Scripting experience (e.g., Python) for test automation.
Basic knowledge of clustering and containers
Basic knowledge of routing protocols (OSPF,BGP,ISIS,MPLS)
Unix/Linux experience
Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***