Attend and participate in in-person morning huddles and end of day debriefs.
Follows compliance, audit and security procedures, balances cash drawer within balancing guidelines.
Review and maintain knowledge of product guides, fees, and policies to stay current on offerings.
Work on Saturdays as directed by management.
Staff schedules are based on anticipated branch traffic and transaction volume to ensure sufficient coverage of client service needs. Timeliness and regular and predictable attendance are essential functions of this role. Staffing levels have a direct impact on client service and satisfaction. Schedules are set in advance, although teammates do have the opportunity consult with management if changes are necessary.
To the extent practical, teammate will schedule appointments outside working hours. If an appointment needs to be scheduled during working hours, teammate will provide their manager with as much advanced notice as possible to minimize disruption to the business.
Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.
Education
High School Diploma , GED, or equivalent business experience (required)
Work Experience
Experience in a client service role (required)
Experienced in cash handling (required)
General understanding of PC with Windows based applications and calculator (required)
Licenses and Certifications
Notary License (preferred)
Skills
Is knowledgeable about the client’s accounts and business with the bank and uses sound judgment with clients and transactions.
Exhibits strong sales and service skills, presenting products and services while proactively educating clients on utilizing available access channels (ex: ATM, Online and Telephone Banking).
Strong work ethic and high level of integrity.
Excellent time management skills.
This skill involves managing and maintaining client accounts, ensuring accuracy and security. As a teller, you would assist clients with updating account information and ensuring all transactions are processed correctly.
Educating clients on managing their finances effectively and promoting financial health. As a teller, you would identify opportunities to discuss financial wellness with clients, such as budgeting, saving, and planning for the future, and guide them to appropriate resources or bank services.
Ability to accurately and securely process of cash transactions, including deposits, withdrawals, and balancing cash drawers at the end of each shift
Ensuring accuracy in transactions and maintaining organized records
Ability to identify and resolve client servicing issues efficiently
Understanding and following banking regulations and security procedures
Skills in identifying financial needs and promoting relevant banking products and services
Awareness of techniques to detect and prevent fraudulent activities
Collaborating effectively with teammates to ensure smooth operations
Core Competencies
All KeyBank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct.
Physical Demands
Consumer Retail - Prolonged Standing (5-8 hours per day), frequent use of hands to manipulate/grasp objects, ability to communicate face to face and on the phone with clients, occasional bending and lifting from floor height, frequent forward reach, frequent lifting of 1 – 10 lbs., occasional lifting of up to 30 lbs.
Driving Requirements
Ability to occasionally operate a motor vehicle with a valid driver's license.
Work Location Category
Branch
COMPENSATION AND BENEFITS
This position is eligible to earn a base hourly rate in the range of $18.00 - $23.08 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes incentive compensation which may include production, commission, and/or discretionary incentives.
Please click here for a list of benefits for which this position is eligible.
Job Posting Expiration Date: 02/01/2027

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.
