Coordinate with immigration and relocation vendors, including Fragomen and Graebel.
Initiate international assignments and domestic relocations in AssignmentPro and maintain accurate assignee records throughout the assignment lifecycle, including family, compensation, benefits, immigration, and relocation information.
Coordinate ongoing relocation activities with external vendors, including lease renewals and other in-assignment support requirements.
Gather case information, explain available options, and provide practical recommendations to employees, managers, and HR stakeholders.
Maintain accurate case records and ensure compliance with immigration and work-authorization requirements.
Manage multiple cases simultaneously, prioritizing requests based on urgency, complexity, and business impact.
Escalate complex or senior-level cases to Tier 2 specialists using the appropriate escalation process.
Perform data audits and ensure documentation is complete, accurate, and up to date.
Support selected LATAM benefits processes, including telework-related activities and other regional programs as required.
Collaborate closely with HR, business leaders, external vendors, and Global Mobility specialists.
Qualifications and skills
At least one year of experience in Global Mobility, immigration, relocation, HR operations, benefits, employee services, or a related field.
Previous Global Mobility or immigration experience is strongly preferred.
Experience supporting LATAM or broader Americas stakeholders.
Strong English communication skills, with B2 level as a minimum.
Additional languages are an advantage.
Strong case-management, data-management, and auditing skills.
Proficiency in Excel and confidence working with trackers and detailed employee information.
Experience with Global Mobility platforms, such as AssignmentPro, is an advantage.
Excellent stakeholder-management and customer-service skills.
Ability to manage confidential and time-sensitive employee cases.
Strong ownership, prioritization, and proactive follow-up.
Ability to assess cases, recommend solutions, and recognize when escalation is required.