About the Job
As a Senior Technical Program Manager for KeeperPAM, you will drive execution across product initiatives, customer-impacting issues and roadmap commitments throughout the broader Privileged Access Management portfolio. This role is focused on turning product priorities into coordinated execution. You will work closely with Product Management, Engineering, QA, Support, Solutions Engineering and customer-facing teams to manage dependencies, resolve blockers, track delivery and ensure high-priority initiatives move from planning through release. You will also play a key role in coordinating complex customer issues that require involvement across multiple technical teams. The ideal candidate is highly technical, comfortable working directly with engineers and able to bring structure, accountability and visibility to complex initiatives without owning the underlying product strategy.
Responsibilities
Drive execution of roadmap initiatives across the KeeperPAM portfolio, including secrets management, secure remote access, endpoint privilege management, discovery, machine identity and related capabilities
Translate product priorities into clear execution plans, milestones, dependencies and cross-functional workstreams
Partner closely with Product Management and Engineering leadership to ensure roadmap initiatives progress from requirements through development, QA and release
Coordinate complex customer-impacting issues across Engineering, Support, Solutions Engineering, Product and other technical teams
Lead cross-functional efforts to identify root causes, define action plans, establish ownership and drive high-priority customer issues to resolution
Track engineering dependencies, technical risks, blockers and delivery status across multiple concurrent initiatives
Maintain clear visibility into roadmap execution, release readiness and customer commitments for leadership and stakeholder teams
Facilitate technical discussions and ensure decisions, dependencies and follow-up actions are clearly documented and assigned
Coordinate release planning, validation, readiness reviews and handoffs across Product, Engineering and QA teams
Identify process gaps that create delivery friction and work with teams to improve execution, communication and operational efficiency
Support prioritization discussions by providing clear information on dependencies, delivery risk, engineering capacity and customer impact
Develop and maintain program metrics, status reporting and dashboards that provide visibility into roadmap progress and issue resolution
Use AI-enabled tools such as Claude, ChatGPT or similar platforms to improve technical analysis, documentation, issue summarization, status reporting and workflow efficiency
Requirements
5+ years of experience in technical program management, engineering program management, technical project leadership or a related role within SaaS, cybersecurity or enterprise software
Strong technical understanding of software development, APIs, cloud infrastructure, integrations and modern enterprise application architectures
Experience driving complex software initiatives across Product, Engineering, QA and customer-facing teams
Demonstrated experience managing multiple technical workstreams, dependencies, risks and delivery timelines
Experience coordinating complex customer escalations or production issues involving multiple engineering teams
Ability to read and understand technical requirements, architecture discussions, logs, API documentation and engineering tradeoffs
Strong understanding of Agile software development, release management and software delivery processes
Ability to communicate effectively with engineers, product leaders, executives and customer-facing stakeholders
Proven ability to bring structure and accountability to ambiguous or rapidly changing technical initiatives
Strong organizational, prioritization and problem-solving skills
Ability and willingness to use AI-enabled tools effectively for technical analysis, documentation, issue management and program execution
Bachelor’s degree in Computer Science, Engineering, Information Systems, Business or a related field, or equivalent practical experience
Preferred Qualifications
Experience working with privileged access management, identity security, secrets management or cybersecurity products
Experience supporting enterprise customers with complex technical deployments or escalations
Familiarity with cloud platforms, APIs, authentication, DevOps workflows and enterprise integrations
Experience with secrets management, secure remote access, machine identity or endpoint privilege management
Previous experience as a software engineer, solutions engineer, technical support engineer or other technical practitioner
Experience working in a high-growth SaaS or cybersecurity environment
Benefits
Medical, Dental & Vision (inclusive of domestic partnerships)
Employer Paid Life Insurance & Employee/Spouse/Child Supplemental Life
Voluntary Short/Long Term Disability Insurance
401K (Roth/Traditional)
A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc.)
Above-market annual bonuses
Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Classification: Exempt
Keeper Candidate Privacy Notice
This notice explains how Keeper Security processes your personal data during recruitment. Depending on the role and location, the Controller of personal data (the organization responsible for determining why and how personal data is processed) will be Keeper Security Inc. (US), Keeper Security EMEA Ltd. (Ireland), or Keeper Security APAC K.K (Japan).
1. Data We Collect
Information You provide
Contact details, CV/resume, cover letter
Employment history, qualifications, work eligibility
Application responses and uploaded documents
Information We generate
Interview notes, assessments, communications
Scheduling information
Information From Others
Recruiter/referral information who submit your profile
References (with your consent, before final offer)
Public professional profiles
Background verification (post offer)
Voluntary Diversity and Equal Opportunity Information
We may ask you to voluntarily provide diversity information including race/ethnicity, gender, disability status and veteran status (US). Providing this information is optional and Keeper collects this data in order to comply with EEOC and similar requirements
2. How We Use Your Data
Assess your application and suitability
Manage interviews and recruitment workflow
Consider you for other/future roles (we may seek your consent to keep your information on our systems beyond the retention period specified)
Comply with employment law obligations
3. Legal Basis
Legitimate Interests (recruitment management, security and integrity of the hiring process)
Contracting steps (for progressed candidates)
Legal and regulatory compliance obligations; explicit consent where required
4. Who We Share Information With
Internal
HR, hiring managers, interviewers*, IT support for system administration
Note - diversity and equal opportunity data is not shared with hiring managers.
Third Parties
Service providers who assist with
Applicant tracking, recruitment systems and assessment providers
Background verification vendors (post offer)
Recruitment agencies (where applicable)
Tools to support communication, collaboration and to securely store your data
Keeper ensures that all our third parties are contractually bound to protect your personal data with adequate safeguards in place.
5. International Transfers
Your data may be accessed by Keeper entities globally as needed for the purposes of hiring and decision making. We protect any such data transfer between Keeper entities using appropriate safeguards under applicable data protection laws.
6. Security
We implement appropriate technical and organizational measures to protect your data, consistent with our industry leading security standards.
7. Retention
We keep your data for 24 months from your last application activity, then delete or anonymize it.
Exceptions
You opt into our talent database for further retention by providing consent (extended retention)
You're hired (transfers to employee records)
8. Your Rights
You have the following rights and can contact us at the email below to exercise them:
Access, correct, or delete your data, subject to applicable law and retention requirements
Object to or restrict processing
Withdraw consent (where applicable)
Request data portability
Lodge a complaint with your data protection authority
If you become an employee, your rights regarding your employee record are governed by our internal Employee Privacy Notice and certain data will be retained as required under relevant laws such as employment or tax law.
When you request access to your personal data, some information may be redacted if it includes the personal data of other individuals or information that we must protect in order to preserve their privacy rights.
9. Automated Decisions
Keeper does not make hiring decisions using solely automated processing.
10. Contact - Candidates can send privacy questions to: privacy@keepersecurity.com
