About the Job
As an IT Support Specialist, you will provide Level 1 and Level 2 technical support to Keeper employees, helping resolve hardware, software, account access and workplace technology issues. You will be a key point of contact for employees in the Cork office while also supporting remote users across EMEA. This is a hands-on role for someone who enjoys troubleshooting, working directly with users and keeping workplace technology running smoothly. You will support employee onboarding and offboarding, device provisioning, account administration, asset management and day-to-day IT operations while escalating more complex infrastructure or security issues when appropriate.
Responsibilities
Provide Level 1 and Level 2 technical support for employees across Windows and macOS environments
Troubleshoot laptops, peripherals, operating systems, business applications and user access issues
Provision, configure and deploy laptops and other equipment for new employees
Support employee onboarding and offboarding, including account setup, access changes and equipment management
Administer user accounts and access across Google Workspace, Microsoft, SaaS applications and other enterprise systems
Manage and track IT hardware, software assets and inventory
Diagnose connectivity, VPN, Wi-Fi and basic network issues
Support conference rooms, audiovisual equipment and other workplace technology within the Cork office
Document incidents, resolutions and troubleshooting steps within the IT ticketing system
Escalate complex issues to senior IT, Security or Infrastructure teams with clear technical documentation
Assist with endpoint management, software deployment, patching and device security controls
Follow IT security, access control and data protection policies when supporting users and systems
Help maintain internal IT documentation, knowledge articles and standard operating procedures
Use AI-assisted tools such as Claude, ChatGPT or similar platforms to support troubleshooting, documentation, research and workflow efficiency
Requirements
2+ years of experience in IT support, service desk, desktop support or a related technical role
Hands-on experience supporting Windows and macOS users in a business environment
Experience troubleshooting hardware, software, account access and common workplace technology issues
Familiarity with Google Workspace, Microsoft technologies or similar enterprise productivity platforms
Experience provisioning and supporting employee laptops and peripherals
Familiarity with identity and access management concepts, including user accounts, groups and permissions
Basic understanding of networking concepts including TCP/IP, DNS, DHCP, Wi-Fi and VPNs
Experience working with ticketing systems and documenting technical issues and resolutions
Strong troubleshooting and problem-solving skills
Strong communication and customer service skills when working with technical and non-technical users
Ability to manage multiple support requests and prioritise issues based on urgency and business impact
Ability and willingness to use AI-assisted tools effectively to improve troubleshooting, research and documentation
Qualified candidates must permanently reside in Ireland and be able to commute to Keeper’s Cork office as required
Preferred Qualifications
Experience supporting SaaS or cybersecurity organisations
Familiarity with mobile device management or endpoint management platforms
Experience with employee onboarding and offboarding processes
Familiarity with basic Active Directory, Microsoft Entra ID or other identity platforms
Experience supporting office networking, conference room or audiovisual technologies
Relevant IT certifications such as CompTIA A+, Network+, Microsoft or similar
Benefits
Onsite lunches
Private healthcare (no wait period)
Pension contribution (no wait period)
Sick Pay
Bike-to-Work Scheme (if local)
Keeper is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Keeper Candidate Privacy Notice
This notice explains how Keeper Security processes your personal data during recruitment. Depending on the role and location, the Controller of personal data (the organization responsible for determining why and how personal data is processed) will be Keeper Security Inc. (US), Keeper Security EMEA Ltd. (Ireland), or Keeper Security APAC K.K (Japan).
1. Data We Collect
Information You provide
Contact details, CV/resume, cover letter
Employment history, qualifications, work eligibility
Application responses and uploaded documents
Information We generate
Interview notes, assessments, communications
Scheduling information
Information From Others
Recruiter/referral information who submit your profile
References (with your consent, before final offer)
Public professional profiles
Background verification (post offer)
Voluntary Diversity and Equal Opportunity Information
We may ask you to voluntarily provide diversity information including race/ethnicity, gender, disability status and veteran status (US). Providing this information is optional and Keeper collects this data in order to comply with EEOC and similar requirements
2. How We Use Your Data
Assess your application and suitability
Manage interviews and recruitment workflow
Consider you for other/future roles (we may seek your consent to keep your information on our systems beyond the retention period specified)
Comply with employment law obligations
3. Legal Basis
Legitimate Interests (recruitment management, security and integrity of the hiring process)
Contracting steps (for progressed candidates)
Legal and regulatory compliance obligations; explicit consent where required
4. Who We Share Information With
Internal
HR, hiring managers, interviewers*, IT support for system administration
Note - diversity and equal opportunity data is not shared with hiring managers.
Third Parties
Service providers who assist with
Applicant tracking, recruitment systems and assessment providers
Background verification vendors (post offer)
Recruitment agencies (where applicable)
Tools to support communication, collaboration and to securely store your data
Keeper ensures that all our third parties are contractually bound to protect your personal data with adequate safeguards in place.
5. International Transfers
Your data may be accessed by Keeper entities globally as needed for the purposes of hiring and decision making. We protect any such data transfer between Keeper entities using appropriate safeguards under applicable data protection laws.
6. Security
We implement appropriate technical and organizational measures to protect your data, consistent with our industry leading security standards.
7. Retention
We keep your data for 24 months from your last application activity, then delete or anonymize it.
Exceptions
You opt into our talent database for further retention by providing consent (extended retention)
You're hired (transfers to employee records)
8. Your Rights
You have the following rights and can contact us at the email below to exercise them:
Access, correct, or delete your data, subject to applicable law and retention requirements
Object to or restrict processing
Withdraw consent (where applicable)
Request data portability
Lodge a complaint with your data protection authority
If you become an employee, your rights regarding your employee record are governed by our internal Employee Privacy Notice and certain data will be retained as required under relevant laws such as employment or tax law.
When you request access to your personal data, some information may be redacted if it includes the personal data of other individuals or information that we must protect in order to preserve their privacy rights.
9. Automated Decisions
Keeper does not make hiring decisions using solely automated processing.
10. Contact - Candidates can send privacy questions to: privacy@keepersecurity.com
