As the Manager IWP, you will be responsible for the end-to-end delivery of services within a Managed Service Provider (MSP) environment. You'll play a critical role in ensuring exceptional client outcomes, operational performance, and service excellence while leading and developing multidisciplinary teams.
Operating with a high level of autonomy, you will oversee service delivery, stakeholder engagement, team leadership, governance, commercial performance, and continuous improvement initiatives. Your success will be measured by the strength of your client relationships, delivery outcomes, team performance, and contribution to strategic business objectives.
Responsibilities
Lead Service Delivery Excellence
Ensure services are delivered to agreed scope, schedule, quality, cost, and performance expectations.
Maintain accountability for operational effectiveness, client satisfaction, and delivery outcomes.
Monitor performance metrics and proactively address risks, issues, and service improvements.
Drive Planning and Execution
Translate client requirements into executable delivery plans.
Oversee the planning, coordination, resourcing, and execution of service activities.
Adapt delivery priorities to meet evolving customer and operational needs.
Inspire and Develop Teams
Lead, mentor, and develop high-performing multidisciplinary teams.
Foster accountability, collaboration, and empowered decision-making.
Build workforce capability through coaching, development, and succession planning.
Build Trusted Client Relationships
Develop and maintain strong relationships across Defence, customer, and stakeholder groups.
Provide clear communication, strategic advice, and meaningful insights.
Anticipate stakeholder requirements and manage expectations effectively.
Manage Commercial and Governance Outcomes
Ensure delivery aligns with budget, commercial obligations, and contractual requirements.
Maintain strong governance, compliance, reporting, and assurance practices.
Apply financial discipline and sound decision-making to support sustainable outcomes.
Champion Continuous Improvement
Drive innovation and identify opportunities to improve services and operational efficiency.
Foster a culture of collaboration, learning, and continuous improvement.
Partner with internal functions to deliver integrated and seamless solutions.
As the ideal candidate you will bring
Relevant tertiary qualifications and/or equivalent professional experience.
Demonstrated experience leading teams, managed services, operational delivery functions, or complex client-facing projects.
Strong stakeholder engagement and relationship management skills.
Proven ability to deliver outcomes across scope, schedule, cost, quality, governance, and compliance requirements.
Commercial acumen including cost management, financial oversight, and contract awareness.
Excellent communication, problem-solving, and decision-making capabilities.
Experience within Defence, managed services, or other complex multi-stakeholder environments.
Experience leading service transformation, optimisation, or continuous improvement initiatives.
All candidates will be required to hold and maintain an active NV1 Security Clearance. Only candidates holding a NV1 Clearance or above should apply.
What we will offer you
A workplace culture certified as a Great Place To Work
Flexible working
Competitive salary (including annual reviews)
Paid parental leave
Income protection
Corporate rewards
Salary packaging/Novated leasing
Employee stock purchase plans
Flu shots, skin checks and discounted private health insurance
Career development: Online learning, mentorship and career pathways
If you’re ready to shape tomorrow, let’s get started. Apply Now!
Please note. Shortlisting will take place as applications are received; therefore the advertisement may close early if a suitable candidate is identified.
As a Major Service Provider of the Australian Defence Force, an AGSVA security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such, our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.
Notice to Third Parties/Recruitment Agencies: KBR Australia does not accept unsolicited resumes or any liability associated with fees or costs from recruitment agencies, search firms or third parties who have not been engaged directly on this job opportunity. Candidates interested in applying are welcome to submit their application online.
