Coordinate applications, infrastructure, cloud, cybersecurity, data, and vendor workstreams as applicable; manage interdependencies and competing priorities across concurrent projects.
PMO Governance, Controls & Audit Readiness
Apply the Project Management Handbook, PMO standards, and applicable systems development life cycle (SDLC) requirements; guide customers and delivery teams through governance processes.
Prepare Category 3 and 4 projects for Stage Gate 2, Approval for Execution; retain approval evidence before proceeding.
Establish project governance, steering committees, decision rights, roles and responsibilities, escalation paths, and documented meeting decisions and actions.
Maintain a controlled project repository containing approved business cases and estimates, project plans, requirements and design documents, status reports, change requests, risk and issue records, and testing and defect-resolution evidence.
Partner with PMO, Quality Assurance, Cybersecurity, and control owners to incorporate applicable security, privacy, compliance, and audit requirements into delivery plans and acceptance reviews.
Financial, Resource & Vendor Management
Establish project financial structures and work breakdown coding in Microsoft Dynamics or the designated financial system; reconcile budgets, actual costs, commitments, forecasts, and estimates to complete.
Monitor financial and schedule variances, evaluate corrective actions, and obtain approval for changes to scope, funding, timelines, or resource commitments.
Secure resource estimates, availability, and management commitments; coordinate onboarding, project orientation, training, tools, access, facilities, and logistical needs.
Coordinate vendor and contractor deliverables, dependencies, milestones, and acceptance with Procurement and technical owners; escalate commercial or delivery issues through appropriate channels.
Risk, Issue, Dependency & Change Management
Maintain actionable risk, assumption, issue, and dependency (RAID) records with accountable owners, response plans, target dates, and escalation triggers.
Proactively assess delivery risks, cross-project dependencies, resource constraints, and emerging issues; recommend mitigation, contingency, or recovery actions.
Administer project change control, documenting impacts on scope, schedule, cost, quality, benefits, and operational readiness; maintain traceability to approved decisions.
Stakeholder Engagement & Organizational Readiness
Lead cross-functional project teams through influence and clear accountability; facilitate working sessions, resolve conflicts, and maintain alignment among business, technical, and vendor stakeholders.
Develop communication and organizational change management plans identifying audiences, messages, channels, timing, training, and readiness responsibilities in partnership with change specialists.
Facilitate sponsor and steering committee reviews, presenting progress, tradeoffs, risks, recovery options, and decisions required in clear business terms.
Quality, Operational Transition & Benefits
Coordinate requirements traceability, design reviews, testing, user acceptance, defect resolution, and documented business approval in accordance with the applicable SDLC.
Plan deployment, data conversion or migration where applicable, cutover, rollback, support readiness, knowledge transfer, and post-implementation stabilization with operational owners.
Confirm deliverable acceptance, operational handover, financial closure, and lessons learned; agree benefit measures and post-project tracking ownership with business sponsors.
Project Systems, Reporting & Continuous Improvement
Create and maintain accurate DASH PPS project records throughout the lifecycle, including business cases, approved estimates, milestones, budgets, forecasts, and approved change evidence.
Issue project status reports at least monthly, tracking budget and schedule alongside risks, issues, dependencies, decisions, and next steps; copy the PMO on all status reports and include the PMO as an advisory member in all steering committee meetings.
Use project and portfolio tools and dashboards to improve data quality, delivery visibility, and timely escalation; maintain consistency between project records, schedules, and financial reporting.
Use approved automation and AI-assisted tools to streamline reporting, meeting actions, and draft artifacts, with human validation, appropriate data protection, and adherence to organizational policies.
Capture lessons learned and recommend practical improvements to templates, delivery methods, controls, and project management practices.
Required Qualifications
5+ years of experience in systems development and/or applications support, including analysis, design, development, product selection, implementation, or maintenance.
5+ years of experience leading IT projects and cross-functional delivery teams, including accountability for scope, schedule, budget, risks, and stakeholder communication.
Demonstrated experience managing multiple technology initiatives in a matrixed environment and coordinating internal teams, customers, vendors, and contractors.
Strong working knowledge of project planning, financial forecasting, resource management, change control, governance, SDLC deliverables, and audit-ready documentation.
Ability to apply predictive, agile, and hybrid practices appropriately while maintaining required governance and controls.
Proficiency with project scheduling, collaboration, reporting, and document management tools; ability to maintain reliable project and financial data.
Excellent analytical, problem-solving, facilitation, written and verbal communication, stakeholder management, and executive presentation skills.
Preferred Qualifications
Bachelor's degree in Computer Science, Management Information Systems, Engineering, or a related technology discipline.
Project Management Professional (PMP) certification; ITIL, agile, Scrum, or other relevant project delivery certifications.
Experience with ServiceNow project and portfolio management capabilities, including PPS project records, and Microsoft Project or comparable scheduling tools.
Experience with Microsoft Dynamics or comparable enterprise financial systems; familiarity with Primavera P6 is a plus.
Experience with dashboards, workflow automation, and responsible use of AI-assisted project management tools.
Experience delivering enterprise applications, cloud or infrastructure modernization, cybersecurity, data, or business transformation projects in global organizations.
Familiarity with CMMI or comparable process improvement methodologies, organizational change management, and benefits realization practices.
Key Competencies
Delivery Leadership: Create clear plans, sustain accountability, and guide teams toward agreed business outcomes.
Governance and Risk Management: Apply proportionate controls, surface issues early, and maintain decision and approval traceability.
Financial and Commercial Acumen: Manage budgets, forecasts, resource tradeoffs, and vendor commitments with sound business judgment.
Stakeholder Management: Build alignment, negotiate priorities, and influence effectively without relying on direct authority.
Communication: Translate technical and delivery complexity into concise updates, actionable recommendations, and timely escalations.
Adaptability and Continuous Improvement: Tailor delivery approaches, use data responsibly, and improve practices through lessons learned.
Success Measures
Deliver agreed scope and accepted outcomes within approved schedule and budget baselines, with changes formally authorized.
Meet mandatory stage gates and maintain complete, current, and audit-ready project records and approval evidence.
Provide timely, accurate status reporting and financial forecasts that enable informed sponsor and PMO decisions.
Identify and resolve risks, issues, and dependencies early, with clear ownership and timely escalation.
Achieve documented business acceptance, operational readiness, effective handover, and agreed adoption and benefit-tracking arrangements.
Reduce avoidable administrative effort and recurring delivery issues through approved automation and continuous improvement.
