Essential Responsibilities
Manages individuals and/or teams in designated work unit by translating business plans into tactical action items; ensuring all policies and procedures are followed; delegating tasks to meet goals and objectives; overseeing the completion of work assignments; aligning team efforts; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; removing obstacles that impact performance; and guiding performance and developing contingency plans accordingly.
Pursues professional growth and provides developmental opportunities for others by soliciting and acting on performance feedback; building collaborative, cross-functional relationships; training and developing talent for growth opportunities; delegating tasks and decisions; fostering open dialogue amongst team members; supporting execution of performance management guidelines and expectations; and working closely with employees to set goals and provide open feedback and coaching to drive performance improvement.
Reviews project status and milestone reports, provides justification and first-level authorization for exceptions and waivers, and meets with IT and business stakeholders to address contingency plans as appropriate.
Ensures quality assurance projects are appropriately staffed, work plans are followed, and milestones are met.
Ensures quality metrics are tracked across testing phases (e.g., SIT, Performance, UAT, Automation, Production, Validation).
Develops a network of partnerships with cross-functional enterprise IT and business leaders to support the review and approval of testing approaches.
Oversees and addresses critical issues, dependencies, and risks related to testing.
Manages and oversees the adherence of entry and exit criteria according to Kaiser testing standards.
Initiates and evaluates required business process improvements in order to achieve business results and appropriate solutions for customers.
Publishes and reviews scheduled reports (e.g., test execution, defects, ad hoc reports) with IT and business leadership.
Oversees and ensures the development of test scenarios and execution of test cases meet established standards across all testing phases (e.g., SIT, Performance, UAT, Automation, Production, Validation).
Manages the review and validation of testable business processes, test data, and test environment requirements.
Oversees the development and takes accountability for the quality assurance (QA) test strategies, methodologies, and standard processes for IT initiatives in assigned area by reviewing the results of business and technology requirements analyses to verify testability and traceability.
Manages the alignment of all test plans and timelines with cross-functional project/program milestones.
