You will be embedded across several Employee Document Management accounts concurrently, working in close partnership with the assigned Customer Success Manager on each account. The CSM owns the client relationship; you own the technical enablement and adoption.
Key Responsibilities
Design, configure, and optimise EDM & Workday configuration within live customer environments, working as a trusted technical peer to client IT, HR, and operations teams.
Proactively identify and remediate configuration debt, performance constraints, and architectural limitations before they require escalation.
Resolve complex technical blockers and support the escalation process by providing rich environment context to accelerate case resolution.
Ensure technical continuity from implementation into the FDE engagement, working closely with the Onboarding team at go live.
Enable client administrators through direct knowledge transfer, producing configuration guides, integration documentation, and reusable templates to build sustainable internal capability.
Identify technical signals of adoption risk and provide the CSM with regular technical health summaries to enable informed account reviews and early intervention.
Guide clients through the three-stage maturity model, removing technical friction such as configuration gaps, integration failures, admin capability shortfalls, that prevents progression between levels.
Define and track account-specific maturity milestones jointly with the Customer Success Manager, using adoption metrics and usage data as evidence.
Feed structured product insight back to the Product team, surfacing recurring configuration constraints, missing capabilities, and underserved enterprise use cases.
Document account-level technical history and contribute to the broader Foward Deployed function by sharing reusable assets, resolved issues, and deployment patterns with fellow FDEs.
What we are looking for
Essential
HCM Workday certification with demonstrable hands-on experience in leading Workday deployments and configuring live Workday environments.
Proven ability to work directly inside enterprise customer environments, building trusted technical relationships with client IT and HR operations teams.
Proven experience of managing complex stakeholder environments.
Experience resolving complex integration and configuration challenges independently, with a bias toward pragmatic, well-documented solutions.
Strong communication skills — able to translate technical detail clearly for non-technical stakeholders.
Ability to manage concurrent work across multiple accounts, balancing responsiveness with structured prioritisation.
Awareness of how technical adoption drives customer retention and long-term platform value.
Collaborative working style with a genuine commitment to knowledge sharing and team capability development.
Desirable
Practical working knowledge of Kainos EDM — configuration, document management, template design, workflow automation, and version management.
Experience in a forward deploy, embedded engineering, or technical account management role, ideally within a SaaS or enterprise software environment.
Familiarity with adjacent Workday modules (Recruiting, Learning, Talent, Adv Compensation) that intersect with EDM document workflows.
Exposure to customer success metrics, adoption health scoring, or maturity frameworks.
Embracing our differences
At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves a level playing field.
Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out.
We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.
