This is an onsite position located in Austin TX
Categories – Essential Job Functions
Client Relationship & Site Liaison
Serve as the primary liaison between on-site employees and the client
Maintain strong working relationships with client contacts to ensure service expectations are met
Communicate service standards, capabilities, and delivery expectations to the client as needed Identify opportunities to improve service delivery and operational efficiency
Team Supervision & Workforce Management
Supervise, assign, and delegate daily tasks to ensure productivity goals are met
Recruit and participate in interviewing candidates for site-level positions
Train, coach, and support employees to ensure consistent service performance
Schedule staff to ensure coverage of operating hours while minimizing overtime
Support employee development and foster a professional service environment
Operational Service Delivery
Oversee delivery of all site services including mail, copy, print, scan, reception, hospitality, and facilities support
Ensure timely and accurate completion of service requests per client expectations
Maintain organization and readiness of office areas including copy rooms, kitchens, conference rooms, and common areas
Support handling and distribution of mail, packages, and courier items
Assist with basic facilities coordination such as office moves, equipment support, and workspace organization
Reporting & Operational Support
Assist management with tracking productivity and operational performance
Collect and organize data for monthly reporting to leadership and clients
Support monitoring of workflow efficiency and service quality standards
Identify and escalate operational issues as needed
Continuous Improvement
Continuously look for opportunities to improve operational efficiency
Recommend service enhancements to management and client contacts
Support implementation of process improvements and best practices
Position Requirements / Experience / Education
High School Diploma required
Previous supervisory experience in a client service, office services, hospitality, or facilities environment preferred
Strong leadership and team management skills
Excellent verbal and written communication skills
Strong attention to detail and organizational abilities
Ability to work independently with minimal supervision
Proficiency in Microsoft Office (Word, Excel, Outlook)
Ability to lift or move up to 40 lbs
Ability to handle packages using carts with up to 75 lbs capacity
Ability to stand, walk, bend, kneel, or sit for extended periods of time
The Compensation range for this role is $27.00-$30.000 USD per hour.
All eligible employees receive access to a comprehensive benefits package, including:
Medical insurance
Dental insurance
Vision insurance
401(k) retirement plan
Paid Time Off (PTO)
Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.
Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.
We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.
Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.
