Monitor service quality, SLAs, and KPIs to ensure consistent, high-quality delivery.
Maintain operational procedures, site documentation, and a polished workplace environment.
Supervise, coach, and develop onsite staff while overseeing scheduling, onboarding, performance management, and employee engagement.
Partner with the Client Relations Director and Human Resources to address operational challenges, improve processes, and support business objectives.
Qualifications
3-5 years of experience leading teams in office services, workplace operations, hospitality, or a client-service environment.
High School Diploma or equivalent
Strong leadership, communication, and client relationship management skills.
Excellent organizational skills, attention to detail, and the ability to manage competing priorities.
Proficiency in Microsoft Office Suite (Excel, Outlook, PowerPoint); familiarity with CRM, workforce management, or service delivery systems (e.g., Salesforce, ServiceNow, or similar) preferred
A proactive, solutions-oriented approach to problem-solving and service delivery.
Ability to thrive in a fast-paced corporate environment while maintaining high service standards and team accountability.
The Compensation range for this role is 28.00 to 32.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.
All eligible employees receive access to a comprehensive benefits package, including:
Medical insurance
Dental insurance
Vision insurance
401(k) retirement plan
Paid Time Off (PTO)
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Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.
Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.
We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.
Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.
