This position will work a 37.5 hour work week.
ROLES & RESPONSIBILITIES
Travel to various Opensity Solutions locations to provide coverage for open shifts, staffing shortages, absences, and special projects.
Coordinate with workforce management teams to receive assignments and manage travel schedules effectively.
Adhere to company policies, operational procedures, and safety guidelines across all assigned locations.
Integrate quickly into on-site teams and adapt to different operational environments with minimal supervision.
Perform assigned duties efficiently while maintaining productivity and service quality standards.
Deliver professional and responsive customer service to clients, team members, and site personnel.
Respond promptly to inquiries, concerns, and operational requests to support high customer satisfaction.
Demonstrate flexibility by transitioning between various job functions and responsibilities as business needs require.
Communicate regularly with workforce management regarding availability, travel status, scheduling, and operational updates.
Identify and resolve operational challenges proactively to minimize disruptions and maintain workflow continuity.
Collaborate effectively with supervisors and team members to support smooth day-to-day operations.
Participate in ongoing training initiatives, including Cornerstone platform training, to strengthen operational knowledge and skills.
KNOWLEDGE, SKILLS & ATTRIBUTES
Knowledge of customer service, operational support, and workforce coordination practices.
Ability to adapt quickly to new environments, procedures, and responsibilities.
Strong verbal and written communication skills with the ability to interact professionally across all organizational levels.
Proficiency in Microsoft Office applications and operational technology systems.
Excellent organizational, multitasking, and time management abilities.
Strong problem-solving and critical-thinking skills in fast-paced environments.
Ability to maintain confidentiality and safeguard client information.
Positive attitude with a collaborative and team-oriented mindset.
Ability to work independently while remaining flexible and adaptable to changing priorities.
Strong attention to detail and commitment to accuracy and service quality.
Ability to lift or move 40 lbs. or greater
Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
Ability to walk, bend, kneel, stand or sit for an extended period of time
QUALIFICATIONS
Education: High school diploma or equivalent required; college degree preferred or equivalent experience.
Experience: Minimum of 1 year of experience in customer service, operational support, workforce coordination, or a related role. Experience working in dynamic or multi-site environments preferred.
The Compensation range for this role is up to 20.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.
All eligible employees receive access to a comprehensive benefits package, including:
Medical insurance
Dental insurance
Vision insurance
401(k) retirement plan
Paid Time Off (PTO)
#INDHP
Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.
Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.
We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.
Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.
