Continuously perform floor tours and ensure the entire space is in optimal appearance and condition.
Utilize tools and resources to identify creative solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution. Keep abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person, through email, and on telephone.
Advocating for the client’s hoteling culture and mobile way of working by supporting guests and visitors who need help securing workspace.
Verify occupancy of rooms and reclaim unused meeting space as appropriate. Optimize meeting rooms and workspaces, making sure space that is reserved is used.
Monitoring all meeting rooms for participants arriving/leaving with scheduled timing, rooms booked that have no show and the correct number of participants booked and closes work area at scheduled times, ensuring full preparation for operation/function.
Work with the facility maintenance team to ensure that the space remains pristine. This includes ticketing and emailing any issues such as furniture stains, damaged carpet, lighting issues, etc.
Provide a contact card for additional in-meeting support and return upon completion to reset the room for the following meeting.
Position Requirements/Experience/ Education
2-3 years’ experience working in a service industry such as Hotel and Restaurant, Hospitality and/or Event Planning preferred
Must have strong technical skills (Microsoft Office Suite, Google docs, audio/visual equipment)
Able to stand for extended periods of time
Works well in a fast-paced environment
Good listening and professional demeanor
Must be able to navigate clients of every professional level.
Maintain a high level of professional appearance and demeanor
Ability to lift or move 40 lbs. or greater
Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
Ability to walk, bend, kneel, stand or sit for an extended period of time
Competencies
Client first mentality
Demonstrates accuracy and attention to detail
Detail oriented with the ability to multitask and work in a fast-paced high energy environment where priorities are constantly changing
Solid decision-making skills within the scope of the position
Ability to meet deadlines and work under pressure
Excellent verbal and written communication skills are necessary.
Actively listen and identify both spoken and unspoken needs
Ability to use technology
Prioritizing, flexibility, adaptability
The Compensation range for this role is 20.00 to 22.50 USD per hour. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.
All eligible employees receive access to a comprehensive benefits package, including:
Medical insurance
Dental insurance
Vision insurance
401(k) retirement plan
Paid Time Off (PTO)
Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.
Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.
We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.
Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.
