Set clear operating standards for escalations, documentation, and service quality
Build career paths and technical development plans for your team
Own security operations
Oversee daily SOC-supporting services: alert triage, investigation, escalation, remediation tracking, and client reporting
Lead major incident response, including executive communication, containment coordination, and post-incident reporting
Coordinate with Legal, Corporate InfoSec, cyber insurance, and external DFIR partners when needed
Own the tooling
Manage the operational effectiveness of platforms like Rapid7, Microsoft Defender, Cisco Umbrella, and Mimecast
Evaluate new security technologies and automation opportunities
Partner with Engineering to improve integrations across security, monitoring, and ticketing systems
Be a client advisor
Act as a trusted advisor on risk reduction, security posture, and incident readiness
Lead QBRs, service reviews, and executive briefings
Translate complex security issues into clear business language for client and internal leadership
Support RFPs, proposals, and security-related solution design with Account Management and Sales
Drive process and reporting
Build service delivery processes aligned to ITIL and SOC best practices
Develop KPIs and reporting on alert volumes, incident trends, response times, and tool health
Identify and close gaps in staffing, tooling, and client coverage
What you bring
Bachelor's degree in IT, Cybersecurity, Computer Science, or equivalent experience
7+ years in cybersecurity, security operations, or infrastructure security, including 3+ years leading technical security teams
MSP, MSSP, or client-facing technology services background
Strong grasp of SOC operations, incident response, vulnerability management, and cloud/on-prem infrastructure (Azure, networking, Active Directory, Entra ID, Intune)
Hands-on or leadership experience with platforms like Rapid7, Microsoft 365 security tools, Defender, Cisco Umbrella, or Mimecast
Comfort communicating with executives, clients, and technical teams alike
Nice to have
Experience leading managed SOC or MDR services
Familiarity with NIST CSF, CIS Controls, or ISO 27001
CISSP, CISM, Security+, CySA+, or equivalent
ServiceNow experience
Background supporting legal, financial services, or other regulated industries
The Compensation range for this role is 150,000 to 175,000 USD per year and may include an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.
All eligible employees receive access to a comprehensive benefits package, including:
Medical insurance
Dental insurance
Vision insurance
401(k) retirement plan
Paid Time Off (PTO)
Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.
Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.
We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.
Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.
