Roles and Responsibilities
Deliver outstanding customer service and create a welcoming experience for employees, clients, and visitors.
Serve as the primary point of contact for workplace inquiries and requests.
Manage and monitor the shared Workplace Services inbox, ensuring inquiries, service requests, and meeting support requests are addressed promptly and professionally.
Triage requests and coordinate with internal teams and vendors as needed to ensure timely resolution.
Greet and assist guests and visitors, providing directions, information, and support to create a positive workplace experience.
Coordinate visitor arrivals and communicate with hosts to ensure a seamless guest experience.
Manage meeting room bookings and schedules through Outlook, excel and other reservation systems.
Coordinate meeting requirements, including room setup, catering, beverage service, technology requests, and special accommodations.
Monitor meeting room availability and assist with scheduling conflicts and booking changes.
Prepare, set up, and maintain beverage service for meetings, events, and client-facing activities.
Receive and coordinate catering deliveries, ensuring meeting rooms are fully prepared and presentation-ready.
Maintain pantry, hospitality, and beverage areas, ensuring appropriate inventory levels and cleanliness standards are upheld.
Demonstrate strong proficiency in Microsoft Outlook, Excel, and other workplace management tools.
Build positive relationships with employees, clients, guests, and vendors while maintaining a high level of professionalism and customer service.
Support office events and hospitality initiatives to help deliver an exceptional workplace experience.
Knowledge, Skills, and Attributes
Ability to multitask and adapt in a fast-paced, changing environment.
Strong customer service mindset with a focus on supporting internal and external stakeholders.
Good communication skills, both verbal and written.
Familiarity with Microsoft Office tools and basic workplace technology systems.
Strong organizational skills with the ability to prioritize tasks effectively.
Professional demeanor with a positive and service-oriented attitude.
Commitment to confidentiality and professionalism in client-facing environments.
Ability to lift or move 40 lbs. or greater
Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs
Ability to walk, bend, kneel, stand or sit for an extended period of time
Qualifications
Education: High school diploma or equivalent required.
Experience: 1+ year of experience in workplace services, facilities support, hospitality, reception, mail services, or related roles preferred.
Technical Skills: Basic proficiency with office equipment (printers, copiers, scanners) and familiarity with workplace service systems or ticketing platforms is preferred.
The Compensation range for this role is up to 26.00 CAD per hour. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.
Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.
Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.
We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.
Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.
