Demonstrate knowledge of all services, turnaround times, and client expectations
Maintain strong client relationships and ensure high levels of client satisfaction
Identify opportunities to expand services and improve operational efficiency
Team Leadership & Supervision
Supervise, delegate, and support all on-site employees to ensure productivity and service standards are met
Recruit, interview, hire, and onboard new employees for site-level positions
Train, coach, evaluate, and develop employees to support professional growth and performance improvement
Schedule staff to ensure full coverage of operating hours while minimizing overtime
Promote a professional, service-driven team environment
Operational Service Delivery
Oversee all on-site service functions including mail, copy, print, scan, reception, hospitality, and facilities support
Ensure accurate and timely completion of all service requests per client standards
Maintain organization and readiness of office support areas including copy rooms, kitchens, conference rooms, and common areas
Ensure proper handling of mail, packages, and courier services according to established procedures
Support basic facilities coordination including office moves, equipment support, and workspace organization
Reporting & Process Improvement
Track operational performance and productivity metrics for site operations
Assist in preparing monthly reports for leadership and client review
Identify opportunities to improve workflow efficiency, service quality, and operational consistency
Support implementation of process improvements and best practices across the site
Compliance & Administration
Ensure compliance with company policies, client requirements, and safety procedures
Maintain documentation related to staffing, scheduling, and operational performance
Support administrative tracking of site operations and service delivery requirements
Position Requirements / Experience / Education
High School Diploma required; Associate’s or Bachelor’s degree preferred
3+ years of supervisory experience in a client service, office services, hospitality, or facilities environment
Strong leadership and people management skills with the ability to develop and motivate teams
Excellent communication, organizational, and problem-solving skills
Ability to work independently with minimal supervision
Proficiency in Microsoft Office (Word, Excel, Outlook)
Ability to lift or move 40 lbs. or greater
Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
Ability to walk, bend, kneel, stand or sit for an extended period of time
The Compensation range for this role is 80,000 to 90,000 USD per year. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.
All eligible employees receive access to a comprehensive benefits package, including:
Medical insurance
Dental insurance
Vision insurance
401(k) retirement plan
Paid Time Off (PTO)
Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.
Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.
We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.
Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.
