What you'll do
Deliver remote technical support to customers, partners, and HPE employees, resolving hardware and software issues via phone and digital channels
Troubleshoot and resolve incidents on various HPE technologies, ensuring cases are managed efficiently and customer satisfaction is maintained
Collaborate with experienced team members and escalate more complex issues when necessary
Document case summaries and resolutions, contributing to HPE’s Knowledge Management System (KMS)
Understand both the technical issue and its impact on the customer's business, and communicate accordingly.
Proactively identify recurring issues and share knowledge that can help customers and colleagues prevent future problems.
Continuously build knowledge on HPE technologies, tools, and processes
Play a key role in customer success by proactively identifying common issues and sharing prevention strategies
Collaborate across technical, service delivery and, where appropriate, sales teams to help deliver a positive customer experience.
About you
Recently completed a Bachelor’s or Master’s degree in IT, Computer Engineering, or a related field
Excellent communication skills in English and Turkish (written and spoken)
Strong interest in troubleshooting and solving technical problems.
Good analytical thinking and ability to approach problems in a structured way.
Customer-focused mindset with an interest in understanding how technology issues affect customers and their businesses.
A problem-solving mindset and interest in delivering exceptional customer support
Comfortable working in a dynamic, international, and remote-first environment
Able to handle pressure and prioritize tasks effectively
A collaborative team player with a proactive attitude and eagerness to learn
Basic understanding of computing, storage, or peripheral systems is a plus
What we’d prefer you bring
Curiosity for emerging technologies and a desire to grow in the IT support space
A commitment to providing outstanding service and a strong sense of accountability
Experience in customer-facing roles (internships, part-time jobs, or campus involvement)
Motivation to build a career in a global tech company
A collaborative spirit and strong interpersonal skills
Comfort with working in hybrid or fully remote environments
Technical knowledge we'd like to see
Any experience in some of the following areas would be beneficial
Basic server hardware and computer architecture and/or HPE Proliant technologies
Linux fundamentals, particularly Red Hat/Suse-based environments
Virtualisation concepts such as VMware , HPE VME or Simplivity.
Networking fundamentals such as TCP/IP, DNS, VLANs and general network troubleshooting
Storage fundamentals including RAID, SAN and basic data storage concepts
Basic understanding of backup and recovery concepts
Familiarity with troubleshooting hardware and software problems
Basic scripting or automation knowledge would be an advantage
Awareness of cloud, hybrid cloud or container technologies would be a plus
Knowledge or exposure to HPE technologies is an advantage. You will have opportunities to develop knowledge across technologies such as HPE ProLiant, Synergy, Virtual Connect, HPE VME, HPE storage and other enterprise infrastructure solutions.
What you can expect from us
Initial extensive onboarding to support you with adjusting into the role
Ongoing learning and development throughout the duration of the program
Be mentored by at least one senior member of the team and after two years in the program you can grow into a true professional with valuable relationships and international working experience
Competitive salary and great benefits
Great work-life balance including hybrid working and Wellness Fridays initiative
#LI-Hybrid
Accessibility
HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.
Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.
What We Can Offer You
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Unconditional Inclusion
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected
Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
Job
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
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All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.
