Management Level Definition
Applies basic foundation of a function's principles, theories and concepts to assignments of limited scope. Uses professional concepts and theoretical knowledge acquired through specialized training, education or previous experience. Develops expertise and practical knowledge of applications within business environment. Acts as team member by providing information, analysis and recommendations in support of team efforts. Exercises independent judgment within defined parameters.
Responsibilities
Apply growing technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with limited risk/complexity.
Integrate technical knowledge and business understanding to create solutions for customers.
Resolve routine in-scope technical incidents independently. Work with team members to resolve more complex incidents.
Apply company solutions to meet moderately complex customer needs within area(s) of technical responsibility.
Participate in Customer Expectation management as part of escalation process.
Build relationship with management in assigned accounts.
Sets expectations with customers based on defined parameters.
Education and Experience Required
Bachelor's degree preferred or Associate degree holder (technical field) with 3-5 years working experience in related fields desired.
Knowledge and Skills
Basic knowledge of company products and services offerings.
Communicate effectively to technical level and first-level management within an organization.
Active listening skills and ability to adjust messages to audience level.
Problem-solving skills (proactive, reactive and creative based on clearly defined procedures.
Conceptual understanding of IT environments.
Additional Skills
Améliorations du processus, Améliorations du processus, Apprentissage actif, Bias, Coaching, Commentaires des clients, Connaissances techniques, Créativité, Croissance d'entreprise, Curiosité intellectuelle (Inactif), Écoute thérapeutique, Empathie, Établissement de liens, Expérience client (CX), Follow-Through, Gestion de l’ambiguïté, Gestion des attentes client, Gestion des relations avec la clientèle (GRC), Gestion du changement, Infrastructure en tant que service (IaaS), Mentalité de croissance, Objectifs stratégiques, Pensée critique, Planification à long terme, Réflexion conceptuelle {+ 5 supplémentaire(s)}
What We Can Offer You
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Unconditional Inclusion
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected
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Job
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
