Manage customer and internal entitlement-related queries, ensuring timely investigation, analysis, and resolution of product, support, service, subscription, and warranty entitlement issues.
Perform entitlement analysis by reviewing contracts, service agreements, order history, install base records, and system data to validate entitlement eligibility and recommend corrective actions.
Collaborate with Sales, Customer Success, Licensing, Service Delivery, and Business Operations teams to resolve entitlement discrepancies and improve entitlement accuracy.
Identify recurring entitlement issues, analyze root causes, and drive process improvements to enhance customer experience and operational efficiency.
Ensure data integrity across CRM, entitlement, and order management systems through accurate transaction processing and governance controls.
Support revenue recognition, compliance, audit, and business policy requirements.
Monitor transaction queues, identify operational risks, and proactively drive issue resolution to minimize customer impact.
Develop, maintain, and analyze operational reports, dashboards, entitlement trends, and business metrics to support decision-making and performance management.
Drive continuous improvement initiatives focused on process simplification, automation, productivity, and customer experience enhancement.
Act as a point of contact for escalations and provide guidance to junior team members on process execution and best practices.
Contribute to knowledge management, training, and operational readiness activities for new programs, tools, and process enhancements.
Understanding of entitlement management processes, service contracts, warranties, subscriptions, software licensing, and install base management.
Strong analytical skills to investigate entitlement discrepancies and perform root cause analysis across multiple systems and data sources.
This will better reflect the current Aruba operational model where the team supports both sales transaction processing and entitlement management activities.
What you need to bring
Education and Experience Required
High school or equivalent secondary education certification required
Bachelor's degree preferred.
Typically, 2 - 4 years' experience
Knowledge and Skills
Strong data management and quality control skills, with the ability to review, validate, and maintain accurate business documentation and transactional data.
Advanced proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, and other business productivity tools.
Experience working with CRM, order management, quoting, entitlement, and sales operations systems, including reporting, analytics, and data management activities.
Solid understanding of Quote-to-Cash (QTC), Order-to-Cash (OTC), order management processes, system configurations, and documentation requirements.
Knowledge of entitlement management, service contracts, warranties, subscriptions, and install base validation processes.
Strong analytical and problem-solving skills with the ability to investigate transaction and entitlement discrepancies, perform root cause analysis, and drive resolution.
Excellent written and verbal communication skills with the ability to effectively engage and collaborate with cross-functional stakeholders.
Professional fluency in English; additional local language proficiency is an advantage.
Ability to manage escalations, influence stakeholders, and negotiate solutions in a dynamic business environment.
Strong attention to detail with a focus on operational excellence, process compliance, and customer experience.
Experience creating and interpreting operational reports, dashboards, and performance metrics to support business decision-making.
Ability to identify process improvement opportunities and contribute to automation and continuous improvement initiatives
Accessibility
HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.
Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.
What We Can Offer You
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Unconditional Inclusion
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
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Job
- Sales Operations
- Job Level:
- Core
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
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