This is a full-time customer-facing position requiring flexibility to support Customer operational and maintenance schedules.
Key Responsibilities
Troubleshoot complex BNG, subscriber, routing, MPLS, broadband, and service delivery issues.
Provide hands-on support for Juniper MX/BNG, PPPoE/IPoE, DHCP, AAA/RADIUS, dynamic profiles, subscriber policies, and QoS/HQoS.
Analyze configurations, logs, counters, traces, and performance data to identify root cause.
Support network deployments, migrations, upgrades, MOP validation, and maintenance activities.
Collaborate with TAC, Engineering, Partner, and Customer teams to drive issues to resolution.
Lead technical discussions, workshops, troubleshooting, and knowledge-transfer sessions.
Proactively identify opportunities to improve network performance, reliability, scalability, and subscriber capacity.
Provide technical recommendations, documentation, status updates, and resolution plans.
What you need to bring
Bachelor's degree with 8+ years of Service Provider networking experience.
Strong hands-on Juniper BNG/MX experience in large-scale ISP environments.
Strong knowledge of PPPoE, IPoE, DHCP, AAA/RADIUS, subscriber management, dynamic profiles, QoS/HQoS, and BNG resiliency.
Strong Junos and Service Provider networking expertise.
Good knowledge of BGP, IS-IS, OSPF, MPLS, LDP, IPv6, L2VPN/L3VPN, VPLS, and routing policies.
Experience with MX, QFX, PTX, or SRX is a plus.
Experience integrating BNG with AAA, DHCP, OSS/BSS, and subscriber provisioning systems is desirable.
JNCIP/JNCIE or CCNP/CCIE certification is a plus.
Strong customer-facing, communication, analytical, troubleshooting, and technical leadership skills.
Ability to independently engage customers, lead technical discussions, and drive issues to closure.
Core Competencies
Technical Ownership | Customer Focus | Problem Solving | Technical Leadership | Proactive Network Optimization | Collaboration | Adaptability
Accessibility
HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.
Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.
What We Can Offer You
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Unconditional Inclusion
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
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Job
- Engineering
- Job Level:
- TCP_04
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
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