Job Description
The Resident Engineer reports within the Professional Services (PS) team and is typically dedicated to a single customer. This role requires fluency in Juniper Networks technologies and general networking, as well as a deep understanding of the customer's specific deployments and use cases. Resident Engineers act as the primary technical contact for customers who purchase Advanced Services and work closely with the customer on a daily basis. They are granted access to customer production equipment to perform their duties.
What You’ll Do
Key Responsibilities
Serve as the subject matter expert for HPE products in data center networking technologies, supporting customers with network design, troubleshooting, hardware and software testing, documentation, best practices, and automation.
Provide primary technical support for break/fix activities, using advanced diagnostic skills to restore services quickly and reduce the likelihood of recurrence.
Advise customers on best practices for Junos configurations and network design.
Manage and grow relationships with internal teams and outsourced development partners involved in engineering design and development.
Review and evaluate designs and project activities for compliance with technology and development standards; provide constructive feedback to improve product quality.
Contribute domain-specific expertise and engineering leadership to cross-organizational projects and programs.
Drive innovation by integrating new technologies into engineering projects and designs.
Mentor and guide junior staff members.
What you need to bring
Education and Experience
Bachelor’s or Master’s degree in Electrical Engineering, Computer Science, or a related field (or equivalent experience).
Typically, 10 + years’ experience in data center routing, switching, and network architecture, with hands-on experience using HPE Juniper products such as the QFX, PTX, MX, and EX series.
Proven ability to develop test automation and write scripts in Python.
Up to 10% travel to customer sites is required.
Knowledge and Skills
Experience testing and certifying Junos and Junos EVO software features and associated hardware.
Skilled in empirical analysis, modeling, and testing methodologies to validate product designs and specifications.
Proficient with engineering design tools and software used to design components and solutions.
Strong analytical and problem-solving abilities.
Excellent written and verbal communication skills in English and the local language; able to present product architectures and design proposals and to negotiate options with senior management.
Additional Skills
Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, User Experience (UX)
Accessibility
HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.
Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.
What We Can Offer You
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Unconditional Inclusion
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected
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Job
- Engineering
- Job Level:
- TCP_05
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
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