Job responsibilities
Manage the workflow through the life cycle of Corporate Action and Income products.
Operational management and control of the daily workflow within the Asset Services team.
Maximize team capacity through effective resource planning and ensure team structure is robust through effective training and succession planning.
Ensure all daily controls and processing are completed and signed off including client service inquiry resolution, cash and stock break, event management, as well as all key metrics are produced as required.
Provide direction and leadership to the team.
Provide effective communications to the department, ensuring staff are aware of strategic and regulatory changes in the organization.
Continued review of content and presentation of Standard Operating Procedures, in line with introduction of new policies and ongoing risk management activities.
Contribute to the strategic development of asset servicing products.
Required qualifications, capabilities, and skills
Operational subject matter expertise in Reconciliation, Settlements, Trade Support, Asset Servicing, Risk and Control, and Custody.
Strong people management skills, ability to lead and motivate managers.
Strong ability to learn ongoing stream of new markets, products, and processes.
Strong risk and control awareness, ability to effectively priorities workloads and work to critical deadlines.
Confident communicator in all mediums to both internal and external clients.
Strategic thinker, able to review and implement process improvements.
Proficient in Microsoft Office products including Word, Excel, Access, and Outlook.
Preferred qualifications, capabilities, and skills
Bachelor’s degree or equivalent experience
Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.
