JPMorgan Chase
From JPMorgan Chase's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
This position focuses on production support and governance for operational excellence, including:
Production support, observability, and production governance/management
Designing operating models and process controls
Participating in audits and compliance activities
Designing dashboards and views
Proficient use of Copilot to improve day-to-day efficiency
Providing production stability metrics and insights to management
Acting as a gatekeeper for GBP production processes and standards
Leading meetings, driving decisions, and coordinating cross-functional stakeholders
AWS
Logging and monitoring tools: Splunk, Dynatrace, Datadog, CloudWatch
ServiceNow
Kafka
API design/integration and troubleshooting
Incident, problem, and change management (ITIL-aligned)
SRE/operations metrics (availability, reliability, MTTR, SLA/SLO reporting)
Root cause analysis and post-incident governance
SQL and data analysis for operational reporting
CI/CD awareness and release governance
Strong communication, stakeholder management, and documentation skills
Required experience and skills
6+ years of IT troubleshooting, resolution, and maintenance experience.
Experience with large-scale on-premises and public-cloud environments, preferably AWS.
Strong observability and monitoring knowledge, including Grafana, Dynatrace, Prometheus, Datadog, and Splunk.
Familiarity with CI/CD and infrastructure tools such as Jenkins, GitLab, and Terraform.
Familiarity with EKS, Kubernetes, Docker, and common networking issues.
A proactive approach to learning and recommending new technologies
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