Communicate with internal stakeholders by phone and email, including senior stakeholders, to clarify requirements and provide status updates
Monitor ageing items and backlogs, and take action to reduce outstanding items while meeting service targets
Perform daily production support and backup activities, and escalate operational risks and non-routine items promptly
Contribute to process improvement efforts by identifying root causes and recommending practical enhancements
Escalate concerns, delays, and control breaks to the appropriate supervisor or manager
Required qualifications, capabilities and skills
4 years of experience in banking operations, financial services operations, or reference/static data operations
Strong written and verbal English communication skills
Demonstrated analytical skills with attention to detail and strong organizational abilities
Client-focused mindset with a solution-oriented approach
Proficiency with Microsoft Office, including strong Microsoft Excel skills (for example, formulas and pivot tables)
Ability to manage multiple priorities in a time-sensitive environment while following documented controls
Strong interpersonal skills and confidence to raise, track, and close open issues professionally
Flexibility to work with global teams across time zones and to support shift-based schedules as required
Preferred qualifications, capabilities and skills
Knowledge of trade, payments, or cash management products
Bachelor’s degree or equivalent in a relevant field
Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.
