Develop and maintain program governance, including status reporting, scorecards, metrics, risks, issues, dependencies, and decision logs
Guide teams in data collection, analysis, and synthesis to produce evidence-based recommendations and improve program reporting
Create clear materials for executive communications, steering forums, and stakeholder updates
Build an inclusive, high-performance culture by coaching leaders, developing talent, and fostering strong collaboration across teams
Proactively identify delivery risks and constraints, propose mitigations, and drive timely decisions to keep programs on track
Uses enterprise-authorized AI capabilities within the work environment to accelerate program planning, dependency/risk synthesis, and executive-ready reporting, validating outputs and handling data according to sensitivity requirements
Promotes reuse-first, AI-assisted practices for program governance and continuous improvement routines, ensuring human review and alignment to delivery standards
Required qualifications, capabilities and skills
10+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in large organizations
Proven experience leading complex, cross-functional initiatives across multiple stakeholder groups and geographies
Demonstrated ability to build and lead high-performing teams, including coaching, talent development, and organizational leadership
Strong knowledge of financial controls, budgeting, risk management, and operational discipline
Advanced analytical and structured problem-solving skills, including the ability to translate ambiguity into clear requirements and plans
Strong communication and facilitation skills, including leading workshops and influencing senior stakeholders through clear, concise storytelling
End-to-end delivery experience, including scoping, implementation planning, change management, and agile ways of working
Strong organizational and prioritization skills, with the ability to manage multiple workstreams and tight deadlines in a fast-paced environment
Demonstrated experience leading teams in the safe use of enterprise-authorized AI capabilities within the work environment for architecture and delivery workflows, including validation habits and awareness of data sensitivity
Ability to evaluate AI-assisted recommendations before adoption and set review/approval expectations that align to resiliency, security, and auditability outcomes
Bachelor’s degree
Preferred qualifications, capabilities and skills
Master’s degree or equivalent advanced training in a relevant field
Project or program management certification (for example, Project Management Professional certification or PRINCE2 certification)
Experience leading large-scale transformation in financial services, operations, or technology organizations
Experience establishing program governance models and building key performance indicators to track outcomes and value delivery
Experience improving processes through lean, continuous improvement, or similar methodologies
This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorgan Chase’s review of criminal conviction history, including pretrial diversions or program entries.
