Runs resilient, well-operated production services end-to-end: implements monitoring/logging and anomaly detection, maintains secure network configurations/least privilege, and leads/supports incident, problem, and change management and recovery/resiliency readiness.
Demonstrates and champions site reliability culture and practices and exerts technical influence throughout the team.
Leads initiatives to improve the reliability and stability of applications and platforms using data-driven analytics to improve service levels.
Collaborates with team members to identify comprehensive service level indicators and stakeholders to establish reasonable service level objectives and error budgets with customers.
Documents and shares knowledge within the organization via internal forums and communities of practice.
Drives team adoption of enterprise-authorized AI-assisted engineering practices within the work environment to improve code quality, delivery speed, and operational outcomes (e.g., AI-assisted code review/refactoring, test strategy acceleration, incident/root-cause analysis support), while establishing consistent validation standards (secure coding, peer review, automated testing) and promoting reuse of effective patterns across the team.
Applies knowledge of tools within the Software Development Life Cycle toolchain, including enterprise-authorized AI-assisted development and automation capabilities, to improve the value realized by automation.
Required qualifications, capabilities, and skills
Formal training or certification in software engineering concepts and 5+ years of applied experience.
Advanced development experience in Java or Python, with excellent debugging/troubleshooting skills for complex production issues.
Hands-on experience with AWS/other clouds and container platforms/orchestration (e.g., Docker, Kubernetes, ECS).
Experience building scalable data processing and Big Data/ETL pipelines (e.g., Hortonworks, AWS-based solutions).
Working knowledge of core infrastructure (routers, load balancers, compute, storage, networks, cloud products) and ability to troubleshoot common networking technologies/issues.
Deep proficiency in reliability, scalability, performance, security, enterprise architecture, and toil reduction, with the ability to implement SRE practices in applications/platforms.
Proficiency in white/black box monitoring, SLO alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, etc.
Ability to learn/evaluate new technologies, teach languages to others, and collaborate across levels and stakeholder groups.
Strong foundations in software applications/processes, with emerging depth in a discipline, and the ability to solve complex data structures/algorithms problems.
Demonstrated experience leading effective use of approved AI-assisted software development tools (e.g., for coding, code review, test acceleration, troubleshooting), with the ability to set team expectations for validating AI outputs for correctness, performance, and security.
Strong understanding of responsible AI use in engineering workflows, including data sensitivity considerations, secure handling of inputs/outputs, and adherence to resiliency and security expectations; experience coaching engineers on safe, compliant adoption within delivery practices.
Preferred qualifications, capabilities, and skills
Current AWS credential (e.g., Cloud Practitioner, Solutions Architect, SysOps Administrator, or Developer) demonstrating working knowledge of core AWS services, cloud architecture patterns, security and identity fundamentals (IAM), networking basics (VPC), monitoring/logging, and cost-awareness best practices.
Recognized automation/DevOps credential (e.g., Kubernetes/containers, CI/CD, Infrastructure as Code, or site reliability).
