Job responsibilities
Lead multiple concurrent firmwide application development projects end-to-end, ensuring roadmap creation and delivery predictability, stakeholder alignment, and execution against commitments, milestones, and SLAs
Establish and run governance forums (steerco, working groups, executive readouts), define decision rights, manage RAID, and enforce standards for roadmap, scope, schedule, and quality
Partner with firmwide program owners to translate requirements into actionable plans, ensuring full traceability from commitments to deliverables, testing evidence, and outcomes
Proactively identify delivery, operational, and control risks; drive mitigations; ensure timely escalation; and partner with Control Management stakeholders to strengthen control outcomes at scale
Lead change management for program requirements, influencing senior stakeholders and evolving operating models/processes to embed sustainable ways of working
Define UAT governance framework, readiness checkpoints, entry/exit criteria, and reporting; oversee UAT planning and execution across teams; ensure defects are managed with appropriate accountability and sign-off
Own executive-level scorecards and reporting (delivery progress, SLA adherence, testing progress, defect trends, dependency tracking), driving transparency and continuous improvement
Influence and drive alignment across Business, Product, Technology and Risk/Control leadership; resolve cross-program dependencies and remove execution barriers
Mentor and manage program managers, set expectations for delivery rigor, and standardize best practices across the portfolio
Demonstrated experience leading transformation programs involving AI/ML, intelligent automation, or advanced analytics
Working knowledge of AI/ML and generative AI capabilities, limitations, and associated risks, with the ability to translate business needs into practical, controlled solutions in partnership with technical specialists.
Required qualifications, capabilities and skills
Bachelor’s degree required; Master’s degree preferred (or equivalent experience)
12+ years overall experience, including 8+ years in Program/Portfolio Management (preferably in large, matrixed, global organizations)
Demonstrated success leading firmwide, multi-year, cross-LOB programs with complex dependencies and executive-level governance
Experience in crafting product roadmaps, managing enterprise wide data migration projects and coordinating dry runs prior for production readiness
Strong ability to communicate with and influence both technical and business leaders, including executive storytelling and concise decision-oriented updates
Proven ability to manage multiple programs/projects simultaneously, balancing priorities, resources, timelines, and risk.
Strong analytical rigor, attention to detail, and ability to drive structured problem solving under ambiguity.
Highly adaptable, proactive, self-directed leader with strong interpersonal skills and a track record of building trusted partnerships.
Preferred qualifications, capabilities and skills
Experience in financial industry, auditing, compliance, or consulting and an understanding of risks & controls management is beneficial.
Knowledge of compliance and regulatory requirements for consumer banking industry is a plus.
Advanced proficiency in Microsoft PowerPoint, Excel, Word, SharePoint, and planning tools (e.g., MS Project); able to produce high-quality executive presentations is mandatory.
Working knowledge of Agile delivery and Jira (and comfort operating across Agile and hybrid delivery models).
