Qualifications
Greet customers on the telephone in a prompt, professional and helpful manner.
Provide prompt, courteous service by listening to the customer’s needs and requests and respond accordingly.
Handle customer warranty claims, and credit returns in a timely fashion by completing all appropriate documentation, receiving product items back prior to processing of any claims or credits in accordance with standard operating procedures (SOP’s).
Enter sales orders into Sales Order Entry System and process credit card payments in accordance with SOP’s.
Answer incoming customer telephone calls and provide all aspects of customer service by: providing quotes or taking sales orders, research products/services and answering general information questions.
Calculate refrigeration load requirements for quotes and bids for refrigeration equipment.
Identify damaged inventory and bring this to the attention of the Store Manager for mark-down and quick sale.
Work the sales counter area during peak periods or for relief of counter sales reps on lunch, as needed.
Assist Account Managers with Key Customer’s needs, bids, or quotes as requested.
Maintain a neat, clean and professional personal appearance.
Attend training seminars on products and services in order to acquire product knowledge in order to provide informed and effective customer service.
Time permitting – promote monthly flyers and special promotions by calling customers to make them aware of these promotions in order to enhance counter sales.
Alert immediate supervisor when showroom sales are observed to be brisk so that additional staff can be added to counter to avert long waiting times for customers.
Perform other duties as requested in order to maintain our high level of customer service through timely and effective teamwork.
Company Values
We’re also interested in hiring a great candidate that holds these values so we can further build a strong company culture:
Safety: Always prioritizes safety, both at work and at home, while ensuring those who work for you work safely.
Customer Focused: Take the perspective of those we serve, anticipate their needs, and responding quickly.
One Team: We win together by collaborating with each other, focusing on the common goal, and leveraging the strengths of the team.
Own It: Take the initiative, act with a sense of urgency and pride, do things right the first time, and always act with integrity.
Innovate: Embrace and create change that drives continuous improvement and customer-valued solutions.
Benefit Overview
At Johnstone Supply, we recognize that our employees’ growth, well-being, and success drives the company’s success. We offer a competitive wage, in addition to health and wellness benefits including medical, dental, vision coverage, and options for supplemental care. We provide the resources you need to take charge of your well-being, including:
Competitive Paid Time Off (PTO)
Safe Harbor 401(k) – 100% employer match up to 5% of base pay and immediate vesting
Holiday pay – we recognize and pay our employees for 7.5 holidays per year
Paid Parental Bonding Time
Employer subsidized medical, dental, and vision plans
Employer paid life insurance and short-term disability
Voluntary long-term disability, accident, critical illness, and hospital indemnity insurance
24/7 Access to virtual care/telehealth options
Health Savings Account (HSA) with employer contribution; Flexible spending accounts (FSA)
Wellbeing program with opportunity to earn reduced medical costs
Employee Assistance Program (EAP) for you, and your family
Tuition reimbursement
Employee referral bonus program
Employee service milestone recognition program
We understand that our employees are the cornerstone of our success. Our commitment to continuous improvement & investment in our people is only matched by our commitment to superior customer experience.
EOE & E-Verify Participating Employer.
