Liaise with carriers / forwarders on issues of reported delays, losses or damage to any Johnson Matthey shipments and advise internal customers.
Provide advice and guidance to sales and customer service teams on the cost and risk implications of alternative shipping methods (Road, Sea, Air) INCO terms.
Check and approve freight invoices for their own shipments.
Ensure all documents for export and imports are compliant in terms of customs legislation and export control procedures.
Maintain good relationships with sales and customer service teams and notify them of any potential delays to shipment.
Take part in any regular reviews or carriers or freight forwarders.
Provide an exceptional customer service to internal and external customers.
Requirements for the role
Good IT skills with microsoft office, Outlook and Teams (Essential)
Good at forming relationships with other functional teams (Essential)
Good working knowledge of export operations including documentation requirements (Essential)
Understanding of Known Consignor, Regulated Agent (Essential)
Previous experience working in customer focused role (Essential)
Even if you only match some of the skills, we’d love to hear from you to discuss further!
What we offer
We make sure salaries are fair, competitive and aligned to individual roles, experience and responsibilities. We are also supportive of hybrid and flexible working and where applicable, offer life, medical and other benefits that support our employees’ financial and physical wellbeing, such as:
Retirement savings
Share plans
Saving accounts
House saving funds
Life and disability insurance
Commuter allowances and loans
Medical plans / health assessments
Fitness discounts
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Ready to make a meaningful impact on your career and the environment? Join us and help shape a sustainable future while advancing your career!
At JM, inclusivity is central to our values. We create an environment where everyone can thrive, embracing diverse perspectives to tackle challenges and ensure all colleagues feel valued and connected.
For any queries or accessibility requirements, please contact GlobalRecruit@matthey.com. We will work with you to make suitable adjustments at any stage of the recruitment process. All conversations are confidential, and your feedback is welcome to help us provide an accessible and positive recruitment experience.
Closing date for applications: This job advertisement will be posted for a minimum of 2 weeks, early application is advised.
#MyCareerMatters #CareersThatMatter
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To submit your application, please click the "Apply" button online.
All applications are carefully considered and your details will be stored on our secure Application Management System. This is used throughout Johnson Matthey for the selection of suitable candidates for our vacancies as they arise. Johnson Matthey respects your privacy and is committed to protecting your personal information.
For more information about how your personal data is used please view our privacy notice: Johnson Matthey Privacy Notice. By applying for this role and creating an account you are agreeing to the notice.
Johnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.
