The Senior Manager, Crisis Management & Communications is responsible for global crisis readiness, structured response, and strategic communications across real estate, facilities, and capital project operations. This role ensures that DPS can respond decisively, transparently, and consistently to disruptive events impacting people, sites, infrastructure, or major projects. This role plays a critical leadership role in protecting DePuy Synthes reputation by leading crisis preparedness, response, and communications strategies, with high visibility and direct impact on trust, credibility, and business continuity.
This position serves as the enterprise owner for crisis management frameworks and operational communications within Business Operations & Project Delivery, partnering closely with FM, EHS, Security, Legal, and Corporate Communications.
Scope of Role
Enterprise scope: Real Estate, Facilities, and Capital Project Delivery
Functional scope: Crisis management, change communications, emergency escalation
Geographic reach: Worldwide
Authority: Global crisis and communications frameworks; execution via regional and site teams
Key Responsibilities
Crisis Management Frameworks
Define and maintain global crisis management playbooks, escalation protocols, and governance structures
Ensure alignment with enterprise crisis management, business continuity, and security protocols.
Clarify roles, decision rights, and escalation paths during incidents.
Crisis Response & Coordination
Support real‑time crisis response by enabling structured decision‑making and information flow.
Act as a central coordination point across functions and regions during major incidents.
Ensure accurate, timely leadership updates during active events.
Communications & Change Enablement
Own communications strategy for operational changes, major projects, and transformations.
Develop executive‑level messaging for disruptions, risks, and change impacts.
Support leadership with clear, consistent narratives during uncertainty.
Ensure clear, consistent, and compliant communications to internal and external stakeholders during critical events.
Preparedness & Continuous Improvement
Lead crisis simulations, readiness reviews, and after‑action assessments.
Identify gaps in preparedness and drive corrective actions.
Track trends in operational disruptions to improve future readiness.
Monitor emerging risks, issues, and trends that could escalate into crises and recommend proactive actions.
Stakeholder Partnership
Partner closely with
Facilities Management & FM Risk/Compliance
Security, EHS, and Legal
Corporate Communications
Regional and Site Leadership
Qualifications
Education
Bachelor’s degree required in Communications, Public Relations, Journalism, Business, or a related field.
Master’s degree (MBA, MA, or equivalent) preferred.
Experience and Skills
Required
8-10 years of progressive experience in crisis management, communications, corporate affairs, risk management, or related disciplines.
Demonstrated experience leading crisis communications or issue management in a complex organization.
Strong ability to develop clear, concise messaging under pressure.
Experience partnering with senior leaders and influencing decision‑making during high‑stakes situations.
Preferred
Experience in medical device, healthcare, or other highly regulated industries.
Familiarity with enterprise risk management, business continuity, or emergency response programs.
Experience leading crisis simulations, tabletop exercises, or preparedness training.
Background working in global or matrixed organizations.
Strong executive‑level presentation and stakeholder engagement skills.
Proven ability to manage multiple priorities in fast‑paced, time‑sensitive environments.
Excellent written, verbal, and interpersonal communication skills.
Core Capabilities
Crisis management and escalation design
Executive communications and messaging
Change management and stakeholder alignment
Incident coordination and response discipline
Global readiness and preparedness enablement
Competencies
Decisive leadership under pressure
Strong executive communication skills
Sound judgment in high‑risk situations
Ability to lead through influence
Structured, disciplined problem solving
Other
Language: English required.
Travel: Up to 10–20%, primarily domestic.
Certifications: Crisis management, communications, or risk‑related certifications preferred but not required.
For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com.
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.
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Required Skills
Preferred Skills
Agile Decision Making, Analytics Insights, Developing Others, Inclusive Leadership, Leadership, Organizational Project Management, Performance Measurement, Program Management, Project Management Methodology (PMM), Project Management Office (PMO), Project Management Tools, Project Reporting, Regulatory Compliance, Risk Management, Statement of Work (SOW), Team Management
The anticipated base pay range for this position is
$127,000.00 - $218,500.00
Additional Description for Pay Transparency
Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
This position is eligible to participate in the Company’s long-term incentive program.
Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period10 days
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year
Additional information can be found through the link below.
Co-Ops and Intern Positions: Please use the following language
Co-Ops/Interns are eligible to participate in Company sponsored employee medical benefits in accordance with the terms of the plan.
Co-Ops and Interns are eligible for the following sick time benefits: up to 40 hours per calendar year; for employees who reside in the State of Washington, up to 56 hours per calendar year.
Co-Ops and Interns are eligible to participate in the Company’s consolidated retirement plan (pension).
Positions Represented by CBA: Please use the following language
This position is eligible for benefits to include medical, dental, vision and time off, as well as any others as provided for in the applicable Collective Bargaining Agreement.
For additional general information on Company benefits, please go to: https://www.careers.jnj.com/employee-benefits
