Key Responsibilities
1. Payment Processing & Execution (Primary Focus)
Execute end-to-end payment processing activities, including invoice validation, payment runs, and exception handling
Ensure all payments are completed accurately and within SLA timelines
Manage complex or high-value transactions requiring deeper validation and controls
Ensure compliance with internal policies, controls, and regulatory requirements
2. Issue Resolution & Escalation Management
Act as SME for complex payment issues, including system errors, mismatches, and failed payments
Conduct root cause analysis and drive resolution across Procurement, Finance, and IT teams
Manage escalations and ensure timely closure with clear communication to stakeholders
3. Process Governance & Compliance
Ensure adherence to global standards, controls, and audit requirements
Support internal/external audits by providing documentation and issue resolution
Identify risks within payment processes and proactively recommend mitigation actions
4. Performance Monitoring & Service Delivery
Track and manage payment KPIs such as
On-time payment rates
Cycle time
Error/exception rates
Drive corrective actions for performance gaps and support continuous service improvement
5. Continuous Improvement & Automation
Identify opportunities to improve efficiency, reduce manual effort, and enhance data quality
Participate in transformation initiatives (e.g., automation, ServiceNow, system enhancements)
Support standardization and simplification of payment processes across regions
6. Stakeholder Engagement & Support
Partner with
Procurement (S2C)
Finance / Treasury
Business users / requestors
Vendors / suppliers
Provide guidance and resolution support to users on payment-related inquiries
Contribute to improving overall user and supplier experience (PEX)
7. Knowledge Management & Capability Building
Maintain and update process documentation and playbooks
Support onboarding and training of new team members
Contribute to building SME capability within the Payments team
Qualifications
Required
Bachelor’s Degree or equivalent University degree is required.
3 – 5 years in Payments / AP / Finance operations
Strong process expertise in Payments, invoice processing, and controls
Experience in SAP (MM/FI) preferred
Preferred
Good understanding of Payments processes and Invoice Processing operations at a high level.
Shared services industry experience.
Other
Fluency in English (written and oral) is required. Fluency in one other language (written and oral) for the supported region is an advantage.
Should be open to night shift (9am to 6pm)
Required Skills
Preferred Skills
Accountability, Accounting, Accounting Policies, AI Judgement Integration, Analytical Reasoning, Audit Management, Budgeting, Business Behavior, Communication, Controls Compliance, Cost Management, Detail-Oriented, Execution Focus, Financial Analysis, Financial Management, Financial Recordkeeping, Financial Reports, Financial Risk Management (FRM), Generally Accepted Accounting Principles (GAAP), Issue Escalation, Learning Agility, Numerically Savvy, Relationship Building, Versatility
