The Analyst serves as a front-line representative of Procurement Operations and works directly with requestors, suppliers, category teams, Finance, Accounts Payable, master data, Technology, and other functions. The role requires strong customer service, attention to detail, systems proficiency, analytical thinking, compliance discipline, and appropriate escalation judgment.
KEY RESPONSIBILITIES
Process assigned Procurement Operations requests accurately and within defined service levels, procedures, approval requirements, and regional business rules.
Support services such as requisition and purchase-order creation or modification, buying-channel guidance, supplier onboarding and maintenance coordination, catalog support, contract-process handoffs, invoice or transaction troubleshooting, and procurement inquiry resolution, based on assigned scope.
Validate request completeness, business justification, coding, approvals, supplier information, supporting documentation, and policy alignment before completing or routing work.
Respond to users and suppliers through approved service channels, provide clear guidance, maintain timely follow-up, and document case status and resolution accurately.
Investigate routine workflow, access, supplier, catalog, transaction, or system issues and coordinate with Procurement, Finance, Accounts Payable, master data, Legal, Technology, or other teams when cross-functional support is required.
Monitor assigned queues, aging, deadlines, data quality, and service commitments; escalate urgent, sensitive, high-risk, out-of-policy, or complex matters with a concise fact base and actions taken.
Prepare routine operational reports and use data to identify trends, repeat issues, quality gaps, and opportunities to improve service and user experience.
Follow procurement policy, delegation of authority, segregation-of-duties requirements, privacy, information-security, documentation, records, quality, and applicable regulatory expectations.
Participate in process mapping, root-cause analysis, procedure updates, system testing, training, deployment, and continuous-improvement initiatives.
Build knowledge of procurement processes, business requirements, systems, supported geographies, buying channels, and supplier needs.
Integrate Leadership Imperatives into customer service, teamwork, learning, and day-to-day decision making.
QUALIFICATIONS
Education
Bachelor's degree or equivalent university degree in Supply Chain, Procurement, Business, Finance, Operations, Engineering, Analytics, or a related field is preferred.
Equivalent relevant experience may be considered in accordance with local requirements.
Experience and Skills
Required
Typically 1 to 3 years of experience in procurement, purchasing, shared services, supply chain, finance operations, master data, customer operations, or a related environment.
Strong attention to detail, organization, prioritization, and follow-through.
Strong written and verbal communication, customer-service, collaboration, and problem-solving skills.
Ability to work with structured workflows, multiple priorities, service levels, and changing business needs.
Working proficiency in Microsoft Excel and standard collaboration and productivity tools.
Learning agility, integrity, confidentiality, and sound escalation judgment.
Preferred
Experience with SAP Ariba, SAP, Coupa, ServiceNow, ticketing tools, contract applications, Power BI, or comparable enterprise platforms.
Understanding of Source-to-Pay processes and procurement controls.
Shared-services, Global Business Services, life-sciences, healthcare, or regulated-industry experience.
Fluency in English; additional language capability relevant to the supported region is preferred.
Other
Requires up to 5% domestic or international travel, depending on business needs.
Work Location & Schedule
The role will support the assigned region and may require partial coverage of relevant regional working hours.
Monday to Friday; exact hours and hybrid attendance will follow local business and employment requirements.
Required Skills
Attention to Detail, Business Data Analysis, Customer Service, Data Quality, Problem Solving, Process Compliance, Source-to-Pay Support, Stakeholder Communication, Workflow Execution
Preferred Skills
Global Business Services, Life Sciences Operations, Power BI, SAP Ariba, ServiceNow, Supplier Enablement, User Support
For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com.
Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.
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Required Skills
Preferred Skills
