Directly be responsible for the service delivery of enterprise learning administration and helpdesk for learning within scope of regional responsibility by providing quality mentoring and leadership to team leads and learning administrators
Leading team operationally through day-to-day activities and customer concerns
Coaching and guiding regional team leads on standard methodology and learning administration processes
Develop individual talents by using performance metrics, customer feedback and employee’s development needs
Engage partners in given region (NA, EMEA, LATAM, ASPAC) including training organizations either, enterprise, regional or local, to ensure happiness of service, acquire feedback on systems, LA process, team performance and improvement opportunities
Sponsor or lead in project work with training organizations, internal CI activities or cross team projects to deliver optimal project initiatives and outcomes
Partner with project collaborators to lead all aspects of project results by either delegating to team members or lead project work where required
Participate in CI identification and execution within team process or across LA and training teams
Encourage improvement initiatives from team members
Partners with other LA leadership team members to identify further improvement opportunities
Partners with learning product owner teams to implement change in system or process
Ensure trends in cases are identified immediately and short-term action is taken to avoid further case creation
Communicates clearly both orally and written across teams and customers to ensure successful explanation and delivery of learning administration at JNJ
Leads an impactful Credo conscious team by encouraging open and clear dialogue, ensures cross team knowledge sharing and partnership as well as team development and growth.
Observes utmost integrity and develops and maintains mutually trusted and respected relationships with customers, with manager and co-team leads, with team members and when needed, with vendors, service providers and third parties
Owns all assigned tasks, initiatives, and inquiries, makes sure they are resolved/ completed efficiently and accurately with an outstanding level of quality and shows willingness to learn and to hear feedback and advice on areas for improvement and development
Required Skills
Preferred Skills
Collaboration, Cultural Competence, Developing Others, Employee Experience, HR Best Practices, HR Operational Planning and Organizing, HR Strategic Management, Human Resources (HR) Auditing, Human Resources Development, Human Resources Law, Human Resources Policies, Inclusive Leadership, Leadership, Managerial Courage, Performance Measurement, Strategic Thinking, Talent Management, Team Management
