Promoting the portal: J&J Customer Connect Portal to health professionals, face to face in order to increase the number of customers and connections to the tool. Provide advice, support and customer support.
Support for requests to create/modify JDE customer accounts
Management of product restrictions, Certificate deposits
Actions to improve the customer database
Ensure the proper integration of dematerialized invoices in the public, through the management and monitoring of CHORUS PRO.
Key responsibilities
Guarantees good dispatch of orders arriving throughout the day to GHX to guarantee delivery on D+1:
Ensures that orders are sent to GHX regularly (checks every 20 orders)
Ensures that all orders arriving before 5:30 p.m. are sent to GHX
Analyzes and corrects order anomalies throughout the day so that they are processed on time by the warehouse
Corrections of D anomalies
Corrections of H anomalies
Reports to employees and managers the types of recurring anomalies for the same customers to allow corrective actions
Take charge of requests to create/modify JDE customer accounts and products • Carry out actions to improve the customer database according to the defined axes
Manage and monitor CHORUS PRO daily according to incoming volumes
Send the Address Book monthly to the e‑channel.
Actively participate in team meetings and coordinate with service providers; bring forward proposals for process improvements.
Support deployment and growth of the touchless web platform
Train users and become familiar with the tool.
Manage a client portfolio and provide client onboarding and technical support.
Drive business development, customer follow‑up and adoption.
Promote and advise on the customer communication channels, recommending the best solution for each customer based on their structure and organisation.
Provide information and support for other departments, the sales force and franchise teams as required.
Ensure the order integration objective set for the year is achieved for the Orders Department.
Compliance & quality obligations
Meet all applicable quality and compliance requirements (HCC/HCBI/Anti‑Corruption/FCPA/US‑GCC/Privacy/SOX/QA/Safe Fleet).
Timely reporting of spontaneous adverse events (AEs) and quality complaints for all products.
Complete all mandatory trainings on time.
Required Qualification and Core Competencies for the role
Experience in Customer Service
Team spirit
Adaptability
Specific requirements
Fluency in English
Fluency in French
Willingness to work closely with cross‑functional and external partners.
Job location: Prague
Type: Initially fixed term (one-year)
Required Skills
Preferred Skills
The anticipated base pay range for this position is
Kč461.000,00 - Kč742.900,00
Benefits
In addition to base pay, we offer the following benefits*: an annual bonus with set target (% of pay) depending on pay grade / location, where the actual amount is based on the employees’ and companies’ performance of the previous calendar year, or sales commissions. Moreover, we offer vacation days, parental leave for a minimum of 12 weeks, bereavement leave, caregiver leave, volunteer leave, well-being reimbursement, programs for financial, physical and mental health. We also offer service anniversary and recognition awards, and subject to the terms of their respective plans, employees - and in some location’s eligible dependents - can participate in several insurance plans. For more information, visit Employee benefits | Supporting well-being & career growth | Johnson & Johnson Careers.
This is for informative purposes only. Amounts and actual benefits may vary by location and are subject to change.
