Execute changes following ITIL and change management processes.
Validate changes post‑implementation and support rollback when required.
Lifecycle & Asset Management
Manage security infrastructure inventory and asset records in CMDB.
Track device lifecycle status, support contracts, renewals, and refresh readiness.
Coordinate hardware/software maintenance, upgrades, and decommissioning activities.
Vendor & Service Provider Coordination
Work with third‑party vendors and managed service providers to resolve incidents and deliver operational tasks.
Support quote requests, order tracking, and delivery scheduling for security infrastructure.
Ensure vendor work aligns with operational standards and security requirements.
Automation & Continuous Improvement
Identify opportunities to automate repetitive operational tasks related to firewall rules, monitoring, reporting, and configuration management.
Assist with operational runbooks, standard operating procedures, and knowledge documentation.
Ensure all network asset data is accurate and support contracts are in place.
What we look for
Required
Hands-on operational experience supporting enterprise network security environments.
Strong willingness to learn and continuously develop technical expertise.
Availability to provide regular support for the US market, including afternoon working hours to ensure business coverage.
Preferred
Experience operating on-prem and cloud security platforms (firewalls, VPNs, proxies, NAC).
Knowledge of
Fortinet (FortiGate, FortiManager, FortiAnalyzer)
NAC solutions (Forescout)
Zscaler (ZIA / ZPA) or similar cloud security services
Tufin (SecureTrack / SecureChange) for firewall operations
Experience executing changes in production environments under formal change control.
Familiarity with SIEM tools (e.g., Splunk) for log review and incident support.
Understanding of enterprise security concepts such as DMZs, WAF, DDoS protection, SSL inspection, and secure traffic flows.
Experience working within ITIL-based operational processes (incident, change, problem).
Exposure to Zero Trust Network Architecture from an operational support perspective.
ServiceNow ticketing and CMDB experience.
Basic scripting or automation experience (Python preferred).
Network or security certifications such as (Cisco, Zscaler, Fortinet, Forescout, Guardicore, Tufin, CISSP, CEH, CISM or CISA certifications).
About Us
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.
We are committed to diversity and inclusion and believe that different perspectives make us stronger. By encouraging open dialogue and valuing individuality, we strive to be one of the most desirable places to work.
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