Assist with mergers, acquisitions, and divestitures involving messaging services.
Security & Governance
Implement and maintain Microsoft Purview compliance and retention controls.
Support data classification, information protection, and governance initiatives.
Partner with Cyber Security teams on messaging and collaboration security controls.
Ensure compliance with enterprise standards and regulatory requirements.
AI & Digital Workplace Enablement
Support Microsoft 365 Copilot adoption and readiness activities.
Assist in AI governance and platform enablement initiatives.
Identify automation opportunities using Power Automate and Microsoft 365 services.
Develop end-user guidance, training, and adoption materials.
Platform Engineering & Continuous Improvement
Participate in roadmap planning and Microsoft service change management.
Evaluate new Microsoft capabilities and recommend adoption strategies.
Develop automation scripts and operational efficiencies.
Contribute to global standards, architecture reviews, and service improvements.
APAC Regional Leadership
Serve as the primary collaboration engineering contact for APAC stakeholders.
Coordinate support activities across regional and global teams.
Provide technical leadership during incidents and major platform changes.
Support executive communications and business-critical collaboration initiatives.
Required Qualifications
Education
Bachelor's degree in Information Technology, Computer Science, Engineering, or related discipline.
Experience
5+ years supporting Microsoft 365 collaboration and messaging platforms.
3+ years administering Exchange Online and Microsoft Teams.
Experience supporting multinational enterprise environments.
Experience working with global teams across multiple time zones.
Technical Skills
Required
Microsoft Teams Administration
Exchange Online
Entra ID (Azure AD)
Microsoft 365 Administration
PowerShell Automation
Email Security (SPF, DKIM, DMARC)
Microsoft Purview Compliance
Messaging Routing and Mail Flow
Preferred
Teams Phone
Teams Rooms
Power Platform
Microsoft 365 Copilot
Power Automate
M&A Tenant Integration Experience
ITIL Service Management
Soft Skills
Strong written and verbal English communication skills
Ability to influence globally without direct authority
Strong problem-solving and troubleshooting capability
Customer-focused mindset
Ability to manage multiple priorities in a dynamic environment
Cross-cultural collaboration experience
Success Measures (First 12 Months)
Maintain collaboration service availability and operational KPIs.
Reduce manual effort through automation and self-service improvements.
Improve governance and compliance posture across collaboration platforms.
Support APAC business units with high customer satisfaction.
Contribute to Microsoft 365 Copilot and digital workplace transformation initiatives.
Lead at least one major collaboration modernization or optimization initiative.
